Auto reframe not working [Desktop]

Hi,

Here is a breakdown of potential causes and steps you can take to try and resolve the "Auto Reframe" issue on your CapCut desktop:

Possible reasons for Auto Reframe subject tracking failure on CapCut PC:

• Software glitches/bugs: As you suspect, this could be a bug within the CapCut desktop application itself. CapCut, just like any other software, can sometimes have unexpected issues, and features may malfunction inconsistently.
• Project settings interference: Certain project settings, video resolutions, aspect ratios, or frame rates might be unexpectedly interfering with the Auto Reframe tool's subject tracking capabilities.
• Video content complexity: While you mentioned testing with various videos, even seemingly simple videos can sometimes present challenges for automated tracking depending on factors like:
  • Subject clarity: How well-defined and distinct the main subject is from the background.
  • Subject movement: Very fast, erratic, or occluded subject movement can sometimes confuse tracking algorithms.
  • Background clutter: Busy or distracting backgrounds can make subject identification harder.
• System resource issues: Although you meet the requirements, if your computer is under heavy load from other applications, it could potentially impact the performance of resource-intensive features like Auto Reframe within CapCut.
• CapCut version incompatibility: While you mention having the latest version, it's worth double-checking to ensure there wasn't a very recent update with a bug introduced.

How to address these concerns:

1. Update CapCut to the latest version: Ensure you are using the most recent version of CapCut on your PC. Developers frequently release updates that fix bugs and improve functionality.

2. Verify system requirements: Confirm that your computer meets the necessary system requirements for CapCut, particularly regarding GPU capabilities, as the "Auto Reframe" feature relies heavily on GPU acceleration.

3. Update graphics drivers: Outdated graphics drivers can cause features like "Auto Reframe" to malfunction. Visit your GPU manufacturer's website to download and install the latest drivers.

Close any other resource-intensive applications running on your computer while using CapCut. This minimizes the chance of system resource conflicts.

4. Adjust GPU acceleration settings: Within CapCut, try toggling GPU acceleration off and then back on:

• Go to Settings > Performance.
• Toggle GPU Acceleration off, restart CapCut, then toggle it back on.

5. Clear CapCut cache: Corrupted cache files can lead to unexpected behavior:

• Navigate to Settings > Cache.
• Click on Clear Cache.

6. Test with a new project and simple video:

• Create a new project: Start a completely new CapCut project.
• Import a very simple test video: Use a short video clip with a very clear, single subject moving against a plain or uncluttered background. This helps isolate if the issue is with specific videos or the tool itself.
• Apply Auto Reframe: Try applying Auto Reframe to this simple test video. Does it track correctly? If it works on a simple video, it might indicate the problem is related to video complexity or project settings in your original projects.

7. Test with different types of videos:

• You mentioned testing with other videos, but try to be systematic. Test with videos that have:
  • Clear single subject vs. multiple subjects: Does Auto Reframe work better with videos where there's one very clear main subject compared to videos with many elements or people?
  • Subject movement speed: Does the speed of the subject's movement affect tracking? Test with slow-motion, normal speed, and fast-motion videos.
  • Background complexity: Test videos with simple, uncluttered backgrounds versus videos with very busy or distracting backgrounds.
  • Different video sources: If possible, test videos recorded with different cameras or devices to rule out any source-specific issues.

8. Check project settings: Examine the settings of your CapCut projects where Auto Reframe is failing:

• Resolution and aspect ratio: Are you using a standard video resolution (e.g., 1920x1080, 4K)? Is the aspect ratio standard (16:9, 9:16, 1:1)? While Auto Reframe should handle various formats, testing with common settings is a good idea.
• Frame rate: Is your video frame rate very unusual (e.g., extremely high or low)? Try using a more standard frame rate like 24fps, 30fps, or 60fps for testing.
• "Original Ratio" setting: There might be an option to maintain "original ratio" or "fit to frame." Experiment with these settings in your project to see if they influence Auto Reframe's behavior.

9. Video file compatibility: 

• While MP4 is generally compatible, try converting your video file to a different MP4 format or another common video format (like MOV) before importing it into CapCut. Sometimes, specific video codecs or encoding can cause unexpected behavior.

10. Manual Reframing Using Keyframes: If "Auto Reframe" continues to malfunction, you can manually track the subject using keyframes:

• Select the clip in the timeline.
• Navigate to the Animation tab.
• Use Keyframes to adjust the position and scale of the video frame to follow the subject manually.

You can also manually reframe your video using keyframes within CapCut's "Transform" settings. This is more time-consuming than Auto Reframe, but it gives you precise control over framing. You would manually adjust the position and scale of your video clip at different points in the timeline to keep the subject in frame.

For a video guide on manual reframing using keyframes, you can watch this below video:

If the problem persists despite all the above troubleshooting steps, then:

If you have tried all of these steps and Auto Reframe is still consistently failing to track subjects correctly on your CapCut desktop, then it is highly likely to be a software bug or a more complex issue specific to your system or CapCut installation.

In this case, your next step is to directly contact the CapCut support team:

• Write an email to [email protected] and commercepro.support@capcut.com

• When contacting support, provide detailed information such as below:

  • Explain that the "Auto Reframe" tool is not tracking subjects correctly on CapCut desktop and seems to "freeze" or track unrelated areas.
  • Tell them you have already tried restarting, updating, reinstalling, testing different videos, etc. (mention the steps you actually tried from the list above).
  • Provide details about your computer's operating system (Windows version, macOS version), CPU, GPU, and RAM. This can help them diagnose potential compatibility issues.
  • Specify the exact version number of CapCut desktop you are using (you can usually find this in "About" or "Settings").
  • Provide details about your account and CapCut PRO ID in order to receive dedicated support.
  • Describe the type of video content where Auto Reframe is failing (e.g., "video of a person walking," "gaming gameplay with character moving," etc.). If possible share the clip which you have attached to this post. This would demonstrate the issue with support, that can be very helpful.