Can you check out the guide on how to go about exporting subtitles in CapCut

What has changed in the program? Previously, subtitles could be exported as a video or audio file in the program without any third-party sites and applications. And now there is no such function.Will you fix it?

Same issue with not being able to export subtitles. When will this be fixed?

Hi,

It is quite unusual for a CapCut Pro member to face issues exporting subtitle files, especially with an "unavailable" message. Let us explore why this might be happening and how to troubleshoot it.

Here are a few potential reasons and troubleshooting steps to try:

Possible reasons and corresponding solutions to try

1. Temporary server-side issue:

   • Reason: CapCut, like many online services, might occasionally experience temporary server issues that could affect certain features, including subtitle export. This could be on CapCut's end, and not necessarily related to your account or application.
   • Solution:
     • Wait and retry: If there are indications of server issues, the best course of action is to wait for a while (e.g., 30 minutes to an hour) and then try exporting your subtitles again.

2. Software glitch or bug:

   • Reason: There might be a temporary glitch within the CapCut application itself, or a bug in the specific version you are using.
   • Solution:
     • Restart CapCut: Completely close the CapCut application and relaunch it. This can often resolve temporary software glitches.
     • Restart your computer: As a more thorough step, restart your entire computer. This can clear up system-level issues that might be affecting CapCut.
     • Check for updates: Ensure you are running the latest version of CapCut. Sometimes, bugs are fixed in newer updates. Check for updates within the CapCut application itself or through the Microsoft Store (if you installed it from there).
     • Reinstall CapCut: While you've already reinstalled, doing it again can sometimes clear out corrupted files that might not have been removed in the first uninstall. Make sure to completely uninstall CapCut before reinstalling.
     • Remove Cached Data: Accumulated cache can cause unexpected behavior in applications. Clearing CapCut's cache might resolve the export issue.

3. Project complexity or format issue:

   • Reason: In rare cases, very complex projects or specific video formats might cause issues with certain features.
   • Solution:
     • Simplify project if possible: If your project is very complex (e.g., extremely long, many layers, heavy effects), try exporting subtitles from a simpler, shorter section of the project to see if the issue persists.
     • Check video format: Ensure your video is in a commonly supported format (like MP4). While CapCut usually handles various formats, compatibility issues can sometimes arise. Try exporting your video in MP4 format first and then attempt subtitle export.

4. Internet connection problems:

   • Reason: While subtitle export is generally a local process, CapCut still relies on an active internet connection for certain features or license verification, especially for Pro features.
   • Solution:
     • Check internet connection: Ensure you have a stable and active internet connection. Try restarting your modem and router if you suspect connection issues.
     • Try a different network: If possible, try exporting subtitles while connected to a different network (e.g., a mobile hotspot) to rule out network-specific problems.

5. Account or Pro membership issue:

   • Reason: Although you are a Pro member, there is a very slight chance of an account synchronization issue or a temporary problem verifying your Pro status.
   • Solution:
     • Sign Out and Sign In: Sign out of your CapCut account and then sign back in. This can refresh your account status and Pro membership verification.
     • Verify Pro Membership: Double-check that your CapCut Pro membership is active and correctly associated with your account. You can usually do this through your account settings on the CapCut website or within the application itself.

6. Corrupted project file:

   • Reason: The project file itself might have become corrupted, leading to unexpected errors.
   • Solution:
     • Save project as new: In CapCut, try saving your current project as a new project file with a different name. Then, try exporting subtitles from this newly saved project. This can sometimes bypass issues related to a corrupted project file.

7. Alternative methods to export subtitles:

   If the issue persists, consider these alternative approaches:

   • Use third-party tools: Certain third parties have developed tools to extract subtitles from CapCut projects. There are certain programs available as developed by a user designed to convert CapCut data back into .SRT format. However use these tools with caution as they are not officially endorsed by CapCut.

   • Applications like Microsoft Clipchamp or Final Cut Pro offer features to generate and export SRT files. You can import your video into these programs, generate captions, and export the subtitles as an SRT file.

Troubleshooting steps to try now:

Let us start with the most common and easiest solutions first:

1. Restart CapCut and Your Computer: Close CapCut completely, restart your computer, and then relaunch CapCut and try exporting the subtitles again.

2. Check Internet Connection: Make sure you have a stable internet connection.

3. Sign Out and Sign In to CapCut: Sign out of your CapCut account within the application and then sign back in.

After trying these steps, if the issue persists, please let us know, and we can explore more specific solutions or investigate further if it might be a more widespread problem.

If you can provide any more details about your project (like video format, length, complexity) or the exact steps you are taking to export subtitles, that might also help us in pinpointing the cause.

If none of the above solutions resolve the issue, reach out to customer support at [email protected]. Provide them with detailed information about the problem for personalized assistance.

For a video walkthrough on resolving subtitle export issues in CapCut, you might find this tutorial helpful: