CapCut App does not recognize my subscriber PRO status

This might be a case where you used one method of login (such as FaceBook, TikTok, Google etc) where you created the CapCut PRO account. After that, if you try to login using another method (such as direct email address) then CapCut registers 2 separate accounts. If this did not work, then try contacting the support on the email [email protected] along with your capcut ID or email information for quick resolution.

The same happening to me

Hi! I am a pro member, I am paying a monthly fee however I don't have access to the pro features such as animations and effects. Please help me with this issue.

Hi,

Below is a detailed guide on how to handle PRO subscription not being recognized in your CapCut app:

1. Verify account consistency:

• Ensure you are logged into the same account with which you bought PRO:
  • CapCut subscriptions are tied to the specific account used during purchase. Confirm that you are logged into the same account on all your devices.
  • To verify, log into the CapCut web version and check the associated email address.
  • On your mobile device, log in with the same credentials. On the desktop app, use the "Scan your phone" feature to synchronize your account.

2. Check your subscription status within CapCut:

• Subscription section: Look for a "Subscription," section within the CapCut app's settings or profile area.
• Active status: This section should clearly indicate whether your Pro subscription is active and the expiration date. If it shows as inactive or expired, it's likely the issue is within CapCut's app recognizing your subscription. If this is the case then skip over to contact CapCut section below.

3. Confirm your purchase in your App Store:

• Google Play Store (Android):
  1. Open the Google Play Store app.
  2. Tap your profile icon in the top right corner.
  3. Go to "Payments & subscriptions" > "Subscriptions."
  4. Find CapCut in your list of subscriptions.
  5. Verify that the subscription is active and that the Google account listed here is the same one you are using in CapCut.
• Apple App Store (iOS):
  1. Open the Settings app on your iPhone or iPad.
  2. Tap your name at the top.
  3. Tap "Subscriptions."
  4. Find CapCut in your list of subscriptions.
  5. Verify that the subscription is active and that the Apple ID listed here is the same one you are using in CapCut.

4. Restore purchases:

• On mobile devices:
  • Open the CapCut app.
  • Navigate to your profile or account settings.
  • Look for an option labeled "Restore Purchases" and select it.
  • This action can help the app recognize your existing subscription.

5. Clear cache and reinstall the app:

• Clear cache:
  • On your device, go to Settings > Apps > CapCut > Storage.
  • Select "Clear Cache" to remove temporary files that might be causing issues.
• Reinstall the app:
  • Uninstall CapCut from your device.
  • Restart your device.
  • Download and install the latest version of CapCut from here.
  • Log in with your subscribed account credentials.
• Force close CapCut: Completely close the CapCut app (don't just minimize it, remove it from the app drawer as well).
• Restart your phone/tablet/PC: Restarting your device can often resolve temporary glitches that might be preventing the subscription from being recognized.
• Re-open CapCut: After restarting, open CapCut again and check if your Pro features are now available.

6. Contact CapCut dedicated support:

• If the issue persists, it is advisable to reach out directly to CapCut's support team for personalized assistance.
  • In-App support:
    • Open the CapCut app.
    • Navigate to "Settings" > "Feedback" or "Report a Problem."
    • Select the relevant sub-section for the support.
    • Provide a detailed description of your issue, including your subscription details and any troubleshooting steps you have already taken.
  • Email support:
    • Contact CapCut at [email protected] or commercepro.support@capcut.com with your subscription order details and member ID.
• Provide the below details while you contact the support team
  • Your CapCut account email or username.
  • Proof of purchase: A screenshot or copy of your subscription confirmation from Google Play Store or Apple App Store.
  • Details of the issue: Clearly explain that your Pro subscription is not being recognized and that you are unable to access Pro features.
  • Steps you have already tried: Let them know which troubleshooting steps from the list above you have already attempted.

We hope these steps assist you in regaining access to your CapCut Pro features.