[Solved] CapCut charged me twice for PRO

Hi,

It is highly surprising that you have been double charged. Here is why you might be seeing double charges from CapCut and what you can do to resolve it:

Possible Reasons for Double Charges:

•  Multiple Subscriptions:

Accidental Multiple Subscriptions: You may have unintentionally signed up for CapCut Pro more than once, perhaps with different accounts (using different email addresses, Google accounts, Apple IDs, or TikTok logins).

You might have tried accessing CapCut on different devices such as on mobile and PC. On both these devices you might have tried to access PRO or clicked on free trial.

Family Sharing/Multiple Users: If you're using a family sharing plan or if multiple people in your household use CapCut, it's possible that separate subscriptions were initiated by different users on different devices.

•  Payment Processing Issues:

Authorization Holds: Sometimes, a temporary authorization hold might appear as a charge initially. This is common when you first subscribe or update payment information. These holds are usually released within a few business days and are not actual charges. However, it might look like a double charge temporarily.

Processing Errors: While rare, errors in payment processing can occur, leading to duplicate charges.

Currency Conversion: If you're in a different region than where CapCut's billing is processed, currency conversion might cause a slight delay in charges appearing, making it seem like a double charge initially.

• Subscription Renewal Overlap:

Timing of Renewal: If your subscription was due to renew around the same time you made another purchase or changed your subscription plan, you might see charges close together, appearing as double charges.

There are chances that you have subscribed to both monthly and annual plans at the same time. Look for the differeces in the amount debited from your account. If one charge is significantly higher than the other it is most likely a situation where both monthly and annual subscriptions have been activated. 

Most often such double subscriptions happen if you have accidentally used seperate accounts and subscribed to PRO on both. Although the payment might still be debited to one single card or bank account. 

The other possibility would be if your monthly plan is still continuing and you wanted to change it to annual plan, in such a case CapCut's system might have accidentally detected this "change" of plan action to be a second subscription.

• Third-Party App Stores:

In-App Purchases: If you subscribed through the Apple App Store or Google Play Store, billing is handled by them. Issues in their systems could potentially lead to double charges.

Trial Period Overlaps: Starting a free trial and then purchasing a subscription before the trial ends might lead to overlapping charges.

How to Investigate and Resolve Double Charges:

•  Check Your CapCut Account(s):

Log in to CapCut: Carefully log in to CapCut using all possible login methods you might have used (email, Google, Apple ID, TikTok).

Subscription Status: In each account, check your subscription status in your profile or account settings. Look for active subscriptions and billing history. See if you have multiple active subscriptions.

• Review Payment Statements:

Bank/Card Statements: Check your bank account or credit card statements for all CapCut transactions. Note the dates, amounts, and any transaction details.

• App Store Purchase History:

Apple App Store: View your purchase history in your Apple ID settings on your iPhone or iPad.

Google Play Store: Check your Google Play Store order history on your Android device or online.

• Identify the Source of Charges:

Match Transactions: Compare the dates and amounts on your CapCut account(s) billing history with your bank/card statements and app store purchase history.

Pinpoint Duplicates: See if you can clearly identify duplicate transactions.

• Contact CapCut Support:

The best way to resolve this is to contact CapCut directly. Look for a "Help," "Support," or "Contact Us" section within the CapCut app or accessing the contact web form.

Alternatively, you can access the contact form using "Report a problem" button on the subscription and payment FAQ page of CapCut.

Write an email to [email protected] as well as [email protected] and mention the following:

• Prepare Information: When you contact support, be ready to provide:
• Your CapCut account details (usernames, email addresses).
• Screenshots of your CapCut billing history showing the double charges.
• Screenshots of your bank/card statements or app store purchase history showing the duplicate transactions.
• Dates and amounts of the double charges.
• The payment method used.
• Explain the Issue Clearly: Clearly explain that you've been double charged and provide all the details you've gathered.
• Request a Refund: Politely request a refund for the duplicate charge.

If you subscribed through an App Store:

• Apple App Store: You can request a refund directly through Apple. How to request a refund for apps or content that you bought from Apple - Apple Support
• Google Play Store: You can request a refund through Google Play. Request a refund for Google Play purchases - Google Play Help

Key Takeaways:

• Don't Panic: Double charges happen sometimes and are usually resolvable.
• Investigate Thoroughly: Check all your accounts and statements to understand the situation.
• Contact CapCut Support: This is the most direct way to get help and a refund if it's a genuine double charge.
• App Store Support (if applicable): If you subscribed via an app store, their support channels are also available to you.
• Monitor Your Accounts: Ensure that you don't have multiple active subscriptions across different platforms or accounts to prevent future duplicate charges.
• As a final resort, if you do not get a refund for your second subscription despite exhausting all the above methods, try to dispute the charge with your bank/PayPal and they should be able to reverse this payment back to you.

By following these steps and contacting the right support channels with clear information, you should be able to get to the bottom of the double charge and get it resolved.