CapCut Desktop Application does NOT recognize my Pro Account and QR Login does NOT Work.

I am experiencing this same issue. Not only is this slowing down my productivity, but I am paying for a service I can't even use. I have the latest version of Capcut on both my phone and Mac. 

Hi,

We are sorry you are facing this issue. Let us troubleshoot this issue systematically. It appears you have already tried many of the common fixes, so we will need to dig a bit deeper.

Here is a breakdown of potential causes and troubleshooting steps specifically for CapCut Pro desktop login issues:

• Account synchronization glitch: There might be a temporary glitch preventing your Pro status from syncing correctly to the desktop application. This could be on CapCut's servers or within the application itself.
• Incorrect region/server selection: In some online services, choosing the wrong region during login can cause account discrepancies. While less common with CapCut, it is worth checking if there's any region selection during the desktop login process.
• Conflicting account information: Although you are using the same Google email, there's a slight possibility of conflicting account information somewhere in CapCut's system.
• Desktop app bug or installation issue: Despite reinstalling, there could be a persistent configuration file or registry entry causing the desktop app to misidentify your account status.
• Firewall/antivirus interference: In rare cases, overly aggressive firewall or antivirus software might interfere with the desktop app's ability to communicate with CapCut servers to verify your Pro status.

Troubleshooting steps - let's try these:

1. Force quit and relaunch CapCut desktop:

   • Completely close the CapCut desktop application (don't just minimize it). Use Task Manager (Windows) or Activity Monitor (Mac) to ensure all CapCut processes are fully terminated.
   • Relaunch CapCut. Try logging in again using your Google account. Repeat this process 2-3 times. Sometimes, a fresh restart helps re-establish the connection.

2. Check your CapCut account profile on mobile/web:

   • On the mobile app or website (where your Pro is recognized), go to your account profile settings. Confirm that your Pro subscription is active and associated with the correct account.
   • Verify your profile information is complete and accurate. Ensure your email address is correctly listed and that there are no unusual settings.
   • Look for any "Linked Accounts" or "Connected Devices" settings. See if you can manage or refresh the linked devices associated with your account. There might be an option to "disconnect" and reconnect devices.
   • Confirm that you're using the same login credentials (email or social media account) on both your mobile app and desktop application. Discrepancies in account information can lead to the desktop app not recognizing your Pro subscription.
   • If you subscribed via a social media account (e.g., TikTok), ensure you're using the same method to log in on the desktop app.
   • Ensure that your payment method is valid and that there are no issues with the transaction. If you subscribed through a platform like Google Play or the Apple App Store, verify that the subscription is active in your account settings.

3. Utilize the 'Restore Purchase' Feature:

   • Accessing 'Restore': Within the desktop application, navigate to the subscription or Pro page. Scroll down to locate the 'Restore' option—it's often in small text at the bottom.
   • Restoration process: Clicking 'Restore' should prompt the application to recognize your existing Pro subscription. Try clicking 'Restore' multiple times.

4. Clear desktop app data/local files:

   • Caution: This step involves deleting local application data. It should not delete your projects, but it's always wise to back up any important projects before proceeding.
   • Windows:
     • Close CapCut Desktop.
     • Open File Explorer and type %LocalAppData% in the address bar and press Enter.
     • Locate and delete the entire "CapCut" folder.
     • Restart your PC and then relaunch CapCut.
   • Mac:
     • Close CapCut Desktop.
     • Open Finder, press Command + Shift + G to open "Go to Folder".
     • Enter ~/Library/Application Support/ and press Go.
     • Delete the "com.lemon.capcut" folder.
     • Also, in Finder, go to the "Applications" folder and drag the CapCut application to the Trash to uninstall it completely.
     • Empty the Trash.
     • Reinstall CapCut Desktop by downloading file directly from here.

5. Try a different login method if possible:

   • If you initially signed up for CapCut Pro using a different method than Google (e.g., TikTok, email/password directly on CapCut), try logging into the desktop app with that original method, even if you prefer Google login. This is just to test if a different login path works.

6. Temporarily disable firewall/antivirus (for testing only):

   • Warning: Only disable your firewall or antivirus temporarily for testing, and re-enable it immediately afterward.
   • Temporarily disable your firewall or antivirus software.
   • Relaunch CapCut Desktop and try logging in again.
   • If this works, you'll need to create an exception/allow rule in your firewall/antivirus for the CapCut desktop application. Consult your firewall/antivirus documentation for how to do this.
   • If this doesn't work, re-enable your firewall/antivirus immediately.

If none of these steps work:

• Contact CapCut Support Directly. Since you are a Pro subscriber and have spent considerable time troubleshooting, you need to reach out to CapCut's official support  by writing an email to [email protected] or to [email protected]. Explain the exact problem, the steps you have already taken, and provide screenshots if possible of your Pro account on mobile/web and the "Join Pro" prompt on desktop.

When you contact support, be sure to provide them with:

• Your CapCut account email address.
• Confirmation that you have a Pro subscription (mention payment method if you know it).
• The version of CapCut Desktop you are using (check in "About CapCut" in the desktop app if you can access it).
• Your operating system (Windows version or macOS version).
• A detailed description of the problem and the troubleshooting steps you've already tried.

It is really unfortunate you are facing this login issue, especially as a paying Pro user. By systematically trying these steps and contacting CapCut support, you should hopefully be able to get this resolved and access your Pro features on the desktop application. Let us know if you have any questions as you go through these steps.

Good luck with getting to synchronize your Pro subscription across all devices.