Capcut not registering Pro subscription

Hi,

We are sorry to hear this troublesome issue. Please try if the following works:

1. Restore your purchase: Open CapCut on your PC, navigate to the subscription page, and scroll to the bottom. Look for a small "Restore" option and click it. This action should enable you to reactivate the subscriptions.

2. Check PayPal transaction: 
   • Confirm Payment: Go to your PayPal account and verify that the subscription payment to CapCut was successfully processed and is active. Sometimes, issues can arise with the payment itself.
   • PayPal receipt details: Keep your PayPal receipt handy, especially the transaction ID or order ID. You might need to provide this information again when contacting support.

3. Ensure account consistency: Make sure you are logged into the correct CapCut account on your PC desktop application. It is easy to accidentally create multiple accounts. Double-check that you are using the exact email address you used when you attempted to create an account and the one associated with your PayPal purchase, if possible.

4. Subscription status within account: Once you are logged in, find the "Subscription" or "Account" section within the CapCut desktop application settings. Here is the place where you check your current subscription status. This could give you more information on whether CapCut PC recognizes your subscription at all.

5. Pursue support team: Since you have mailed several times, make sure you are sending mails to correct email IDs ([email protected] or [email protected]). Provide your subscription order details and member ID for prompt assistance. Alternatively you can use the "Feedback" section within your CapCut app in order to try reaching the support team. Due to high volumes of requests being received there might be a delay in response. Make sure to promptly follow up on this matter.

6. Check for app updates: Ensure you are using the latest version of CapCut PC. Updates often include fixes for subscription-related issues.

7. Reinstall CapCut: As a last resort, uninstall and reinstall the application. After reinstalling, log in with the email linked to your subscription and attempt to restore your purchase again.

Try messaging the CapCut support team through their social media channels on X, Facebook, TikTok or Instagram. If the issue persists, consider contacting PayPal to inquire about a refund or dispute the charge, especially if CapCut support remains unresponsive for a few days.

RE:

#1  I see no subscription page.  only an "account" button that would let me delete the account.

#2  I have the paypal information showing that the transaction was made on 12/14/24 which includes the order ID and the transaction ID.

#3.  I am using the EXACT same email for the app, the website, and paypal.

#4.  I see NO subscription page.  Only an account button with 1 option: delete account

#5.  I sent several emails to [email protected].  

     The online button shows "init failed" and doesn't accept text 

      I sent a request through the feedback option

#6.  Capcut is up-to-date

#7.  I've reinstalled several times 🙁

The same has happened to me. I have tried the chat window, and no one answers. I tried the email address and provided id number. I cannot even find the subscription info in my settings or anywhere. I am a paid subscriber for Pro and the program keeps telling me to subscribe. I am being charged $9.99 month but new subscription price is $19.99. I will soon be going on my YouTube channel to report this to all the subs who are watching my growth. I recommended CapCut before but now, I will have to tell them buyer beware. I would rather keep CapCut but this is no way to conduct business.