Hi,

Here is a breakdown of what you can do to get your CapCut Pro working:

1. Verify Your Subscription:

• Check Your Account: Make sure you're logged into the CapCut account you used to purchase Pro. Sometimes people have multiple accounts (Google, TikTok, Facebook).
• Restore Purchase: Within the CapCut app, look for the "Restore Purchase" option in your profile or settings. This can help if the app hasn't recognized your payment.
• Check Subscription Status: Go to your device's app store (Google Play Store or Apple App Store) and check your subscriptions to confirm CapCut Pro is active.
• Check Payment Status: Verify that the payment for your subscription was successful. If there was an issue with the transaction, it might prevent the activation of Pro features .​

2. Basic Troubleshooting:

• Restart CapCut: Close the app completely and then reopen it.
• Restart Your Device: Sometimes a simple restart of your phone or tablet can resolve temporary glitches.
• Check Internet Connection: Ensure you have a stable internet connection. CapCut needs it to verify your Pro status.
• Update CapCut: Make sure you're using the latest version of the app. Outdated versions can have bugs. Go to your app store and check for updates.
• Clear Cache (Android): In your device's settings, find CapCut, go to "Storage," and then "Clear Cache." (Be careful not to "Clear Data" unless you know what you're doing, as this might remove projects).
• Reinstall CapCut: If the issue persists, try uninstalling and then reinstalling the app.

3. Contact CapCut Development Support:

• In-App Feedback: Look for a "Help" or "Feedback" section within the CapCut app to report the problem directly to the technical support team.
• Email Support: You can write to following CapCut support emails: [email protected] or [email protected]

4. Common Issues and Things to Consider:

• Account Linking: If you signed up through a social media account (like TikTok), ensure your CapCut Pro subscription is linked to the correct one.
• Payment Issues: Double-check that your payment method was successful and that there are no issues with your bank or card.
• Regional Restrictions: While less likely, there might be regional issues. However, since you were able to purchase, this is probably not the case.
• App Glitches: Sometimes there are temporary bugs in the app. Keep an eye out for app updates that might fix the issue.

When you contact support, be sure to provide them with:

• Proof of purchase (receipt, transaction ID).
• Your CapCut account details.
• Member ID
• Date of purchase
• The type of device you're using (phone model, operating system).
• A clear description of the problem and any error messages encountered (when it started, what you've already tried).

We hope one of these steps helps you get access to your CapCut Pro features. Let us know if you try any of these and what happens.