Hi Mary,

When CapCut suddenly can’t generate AI videos from multiple images, it is usually one of these:

1. Recent CapCut update broke the feature

CapCut frequently updates its AI Video / Image-to-Video tools.

• Some updates temporarily disable multi-image input

• Others change file size, count, or resolution limits

• Old projects can become incompatible

This is very common and not your fault

2. Cloud / AI server failure - not your device

If you see messages like:

• “Cannot create video”

• “Generation failed”

• “Try again later”

That usually means:

• CapCut’s AI servers are overloaded

• Your account temporarily lost access to that AI feature

• Region-based restrictions kicked in

3. Image input rules quietly changed

Even if it worked before, CapCut may now require:

• Same resolution for all images

• Fewer images (often max 8–12)

• JPG/PNG only (no WEBP / HEIC)

• No transparent backgrounds

• Smaller file sizes

One “bad” image can kill the whole render.

4. App cache corruption which is very common

This causes:

• Failed exports

• AI tools refusing to start

• Projects appearing “lost” but actually hidden

First: try to recover your lost project

Before doing anything drastic:

On mobile

1. Open CapCut

2. Go to Projects

3. Tap ⋮ (three dots) → Recover projects

4. Check Drafts / Cloud projects

On PC

• Look here:

Documents → CapCut → Projects

Even if CapCut says the project is gone, the files are generally still there.

Do not uninstall yet until we check this.

Fix checklist to do these in order:

1. Restart + clear cache

Mobile

• Settings → Apps → CapCut → Storage → Clear cache (NOT data)

PC

• CapCut → Settings → Clear cache

• Restart CapCut

2. Test with a “clean” mini project

Create a brand-new project:

• 3 images only

• Same resolution

• JPG format

• No effects, no music

If this works → your old project is the issue not AI itself

3. Check AI feature availability

Some AI tools in CapCut are now:

• Account-limited

• Region-locked

• Paid-only

Try:

• Switching CapCut account (Google / TikTok login)

• Turning VPN off (important!)

• Logging out → back in

4. Temporary workaround so you don’t lose progress

Until AI generation stabilizes:

1. Generate short clips (2–3 images at a time)

2. Export each clip

3. Combine clips manually in CapCut timeline

Not ideal but it saves your work.

We can help you further:

• Help you rebuild the project safely

• Suggest better AI video tools that accept multiple images reliably

• Walk you through exact image prep so CapCut stops failing

• Help recover files if you tell us mobile or PC + OS

Can you post this information as a reply to this thread:
Are you on mobile or PC?
What exact error message does CapCut show?

You didn’t do anything wrong this is a CapCut software side issue, and we can work around it