I recently received a pop-up message stating that my CapCut Pro account will be closed because I am under 13 years old. However, this is incorrect—I am 21 years old and have already provided proof of my age.
As I use CapCut Pro for client work, my account is essential for my business operations. I want to ensure that this issue is resolved and that my account remains active without disruption. Could you please confirm that my account will not be closed and advise on any further steps I need to take?
Hi,
Given that you've already provided proof of your age, it is important to ensure that CapCut's support team has acknowledged and processed this information. Here are the steps you can take:
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Contact CapCut Support Directly: Reach out to CapCut's support team to address this issue by emailing at capcut[email protected] with your subscription details and member ID.
- Provide Comprehensive Documentation: When contacting support, include all relevant information, such as: A clear statement that you are 21 years old. Details about the pop-up message you received. Any previous correspondence or proof of age you've submitted. The impact this issue has on your business operations.
- If possible, take a screenshot of the pop-up message and share it as an attachment to the email. This can be helpful for support to understand the issue.
- It's important to note that CapCut's Community Guidelines require that users must be at least 13 years old to have an account. Since you're well above this age requirement, this appears to be a misidentification that the support team should rectify.
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