Macbook says I need to join Pro when I already have

Hi,

If you have PRO on your iPhone device then you should have the same on your Mac as well. This issue often arises due to account synchronization problems between devices.

Here's a step-by-step guide to help resolve this:

1. Verify account consistency:

• Confirm email address:

  • Ensure that the email address associated with your CapCut Pro subscription on your iPhone matches the one on your MacBook.
  • On your iPhone, open CapCut and navigate to your profile to view the associated email.
  • On your MacBook, open CapCut and check the email linked to your account.
  • Even a slight typo can cause issues.

• Log out and log In:

  • If there's a discrepancy, log out of CapCut on your MacBook.
  • Log back in using the email address associated with your Pro subscription.

2. Restore purchases on MacBook:

On your iPhone, go into the CapCut app settings and verify that your CapCut Pro subscription is active and linked to the correct account. Check the expiration date of your subscription. Sometimes, there can be payment processing delays or issues.

Then do the following:

• Open CapCut on your MacBook.
• Navigate to the "Settings" or "Account" section.
• Find the option labeled "Restore Purchases" and select it.
• This action should sync your Pro subscription to your MacBook.

Note: This method is commonly used to resolve in-app purchase recognition issues across devices.

3. Use QR Code to login for synchronization:

• On your MacBook, open CapCut and navigate to the login screen.
• Select the option to log in using a QR code.
• On your iPhone, open CapCut and go to your profile.
• Look for a QR code scanner option within the app's settings or profile section.
• Scan the QR code displayed on your MacBook screen with your iPhone.
• This process should synchronize your account and subscription status across both devices.

Note: This method has been effective for users facing similar issues.

Watch this below video for guide on how to scan QR code and login using CapCut:

4. Update CapCut application:

• Ensure that CapCut is updated to the latest version on both your iPhone and MacBook.
• Developers frequently release updates to address bugs and improve synchronization features.

5. Contact CapCut support:

• If the issue persists after trying the above steps, please reach out to CapCut's customer support at [email protected] for personalized assistance.
• In the mail provide detailed information about your account such as email address used for login, PRO account ID, subscription date etc. and mention the problem you are encountering.

By following these steps, you should be able to resolve the synchronization issue and access your CapCut Pro features seamlessly across both iPhone and mac devices.

Thank you for your detailed reply. I followed every instruction you gave, except for the email comparison. I subscribed through Apple and both show my Apple ID but no email. Both my Macbook and my Iphone show the same Apple ID and the same CapCut ID. Still, my Iphone app will allow me to export after I've used Pro features, but my MacBook says that I still need to join Pro in order to export with the Pro features.

I already contacted support before posting here. They got back to me in the meantime. It seems like it's an automated response because it is not actually answering my specific issue. It does say that I can sent relevant screenshots. I haven't yet sent screenshots. Then I got an email saying that they believed the issue was resolved.

When I send the screenshots will I have individual attention to the issue by a knowledgeable person?

Thank you for your help with this.😊

Hi,

This issue seems to be little technical which the development team can resolve. Please send a follow up email along with the screenshots of both Mac and iPhone showing the same Apple ID and CapCut ID. Also you can access the Feedback form within the app in the top right corner. You may reach out directly to the team from there as well.