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My bought premium on the wrong account

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(@Olivier)
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Joined: 2 weeks ago

My wife wanted to offer me premium but she got it on the wrong email address and account. Is it possible to transfer a premium subscription? 

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CapCut Admin
Posts: 120
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(@admin)
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Joined: 1 year ago

Subscriptions for CapCut Premium are tied to the specific account and its associated email that was used to make the purchase. Currently there is not an official or built‐in option to transfer a subscription from one email or account to another.

Contact customer support and explain the situation
Since your situation involves an incorrect email, your best option is to reach out to CapCut support at capcut.support@bytedance.com and explain the mistake. Although generally subscription based apps such as CapCut do not allow such transfers, the support team might take a lenient view and allow such transfer from the backend, in your case.

Consider canceling and re-purchasing
If transferring is not happening, you might have to cancel the subscription on the wrong account and then re-purchase it on the correct one. However, this approach could involve additional costs, so first discuss this with support first.

CapCut, like other subscription based models, are designed to lock the benefits to the account of purchase. Therefore, a transfer is generally not supported. It’s best to confirm any available options directly with CapCut’s customer service.

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