This is an issue of subscription mismatch when you paid for an annual subscription and CapCut is showing a monthly plan or an impending expiration. Before you try out the below detailed steps we would recommend you to check if you have by chance created two different accounts wherein you have subscribed to annual in one of the accounts and monthly in the other account.

This is a general problem because you might have used email ID to register one account and later would have logged in using Google, TikTok or FaceBook. In such cases multiple accounts will be created leading to subscription mismatch issues. Read our detailed guide on Register and Login procedure on CapCut.

If you have ruled out the above issue then proceed to the next troubleshooting steps as below and resolve the issue:

1. Verify your transaction details

• Review your transaction history:
  • Carefully check your purchase record to confirm that it states “Annual” or “Yearly” subscription.
  • Look for details such as the total amount charged, the purchase date, and the billing period.
• Check your payment method:
  • Verify that the charge on your credit card or payment statement matches the expected annual subscription fee rather than a monthly fee.

2. Examine your CapCut account

• Subscription Status:

  • Log in to your CapCut account (either via the app or website) and navigate to the account or subscription settings.
  • Confirm the subscription type and check the expiration date to see if it reflects an annual plan.
  • Take screenshots of both your transaction history and your account’s subscription details. These will be crucial when you contact support.

3. Identify potential issues

• Input Error:

  • There might have been a mistake during the purchase process that led the system to register a monthly subscription instead of an annual one.

• Display Glitch:

  • Sometimes, even an annual subscription can show an “expiring soon” message due to a display error or miscommunication in the system.

• Account Mix-Up:

  • Double-check that you are logged into the same CapCut account where the purchase was made. It’s possible that multiple accounts could be causing the confusion.

• App Store or Payment Processor Glitch:

  • In rare cases, issues with the app store (Apple App Store or Google Play Store) or the payment processor might be the culprit.

4. Contact CapCut Support

• Reach Out Immediately:

  • Contact CapCut’s customer support at [email protected] as soon as possible. Provide them with all the documentation, including screenshots of your transaction history and subscription details.
  • Clearly state that you purchased an annual subscription, share the transaction details, and explain that the app is showing a monthly or expiring membership.
  • Be polite and firm in requesting that your subscription be corrected to reflect the annual plan you paid for.

5. Escalate if Necessary

• Keep Detailed Records:

  • Save copies of all communications with CapCut support, including emails and support ticket numbers.

• Social Media Outreach:

  • If you don’t receive a satisfactory response, consider reaching out to CapCut via social media channels such as X or Facebook. 
  • If all else fails, you might consider disputing the charge with your bank or credit card company, but view this as a final option.

Key Points

• • The sooner you contact support, the better your chances of a fast resolution.
  • Having clear screenshots and transaction details will strengthen your case.
  • This is most likely a system error or miscommunication that can be resolved with the right documentation and a prompt support request.