payment made, subscription not renewed

Hi,

It is surprising why CapCut is not recognising your renewal. Here are a few possible reasons why your CapCut Pro subscription might not be updated even after successful payment, and how to address them:

Potential Reasons & Solutions:

• Payment Processing Delay:

Explanation: Sometimes, there can be a slight delay between when your bank processes the payment and when CapCut's system updates your subscription status. While usually quick, delays can occasionally happen.

Solution: Allow a bit more time, perhaps up to 24-48 hours from the time of payment, to see if the subscription status updates automatically. Since you paid yesterday, it might be worth checking again later today or tomorrow.

• App Synchronization Issue:

Explanation: The CapCut app on your device might not be properly synchronized with your account information after the payment.

Solutions:

Restart CapCut: Close the CapCut app completely and then reopen it. This can sometimes refresh your account status.

Sign Out and Sign In: Sign out of your CapCut account within the app, and then sign back in. This forces the app to re-verify your subscription status.

Check Account Details: Double-check that you are signed into the CapCut app with the correct account that is associated with your Pro subscription. It's possible you might be logged into a different account.

• CapCut App Glitch:

Explanation: There might be a temporary technical issue or bug within the CapCut app that is preventing it from recognizing your renewed subscription.

Solutions:

Update CapCut App: Ensure you are using the latest version of the CapCut app. Check for updates in your device's app store (Google Play Store or Apple App Store). Outdated versions can sometimes have glitches.

Clear Cache: Clear the CapCut app's cache. This can resolve temporary data conflicts. You can usually do this in your device's settings under "Apps" or "Application Manager," then finding CapCut and selecting "Clear Cache."

Reinstall CapCut App: As a last resort for app-related issues, uninstall the CapCut app and then reinstall it from your app store.

• Payment Method Verification:

Explanation: In some cases, especially with renewals, the payment system might require extra verification steps with your bank, even if the initial transaction appears successful.

Solution: Check your bank account online or banking app to see if there are any pending verification requests or notifications related to the CapCut payment. Complete any required verification steps.

If the payment has failed at CapCut's end, usually you'll get a charge back to your account within a few working days.

• Restore Purchases:

If you're using an iOS device, navigate to the CapCut app's settings and select "Restore Purchases." This action can help sync your subscription with the app.

If none of these steps work:

If you have tried these troubleshooting steps and your subscription still isn't active within the app,  then write an email to [email protected] and [email protected].

• Information to Provide: When you contact support, make sure to give them:
• Your CapCut Pro subscription details
• Your Member ID (you can access this in your account profile)
• The date of your payment (03/03/2025)
• Confirmation from your bank that the payment was successful (a screenshot or transaction ID might be helpful)
• A clear description of the issue and the error message you are seeing in the app.