Hi,

Payment issues can arise due to various factors, and while your card functions correctly elsewhere, it is possible that CapCut's payment system is encountering specific challenges with certain type of cards or processors. 

Try out the below steps:

Verify Payment Details:

• Card information: Ensure all card details, including the card number, expiration date, CVV, and billing address, are entered accurately.
• Card restrictions: Some cards have international or online transaction restrictions. Confirm with your bank that your card permits such transactions. While you mentioned it's a Mastercard, some platforms have restrictions on specific types of debit cards. See if you can use cards from other processors such as Visa or Amex.
• Insufficient funds: Ensure you have enough funds in your account to cover the subscription cost.
• Security blocks: Your bank might be blocking the transaction due to security concerns. Contact your bank to see if they've flagged the transaction and authorize it if necessary.

Try an Alternative Payment Method:

• PayPal: Many users have reported success using PayPal when their credit/debit cards were declined.
• Alternative Cards: If available, attempt using a different credit or debit card.

Consider Platform-Specific Purchases:

• Mobile Devices: If you're attempting to subscribe via a desktop browser, try using the CapCut app on your mobile device. Purchases made through the Apple App Store or Google Play Store often have alternative payment methods that might bypass the issue.

Other factors to consider

• Verify card details: Recheck all your card information carefully for any errors.
• Contact your bank: Explain the situation to your bank and confirm if they are blocking the transaction.
• Use a different browser or device: Try placing the order using a different browser or device.
• Clear browser cache and cookies: Clear your browser's cache and cookies and try again.
• Disable VPN or proxy: If you're using a VPN or proxy, try disabling it temporarily.

Contacting support

If none of the above steps work, reach out to CapCut's customer support at [email protected] for assistance. They might be able to identify the issue if something is wrong in the backend and help you complete your purchase.