I have recently puchased the capcut pro version for mobile and pc. The pro version works perfectly fine on my phone. I have started editing a project on my pc (with the same profile, that I am using on my phone) but as soon as I try to export the finished project, the program tells me, that I need to purchase the pro version.
This confuses me, as I have already purchased the pro version for the same account. I am paying a lot of money for the pro version, shouldn't I be able to use it on my PC as well as on my phone?
How can I resolve this problem?
Thanks for your help!
This problem usually happens when your account isn’t syncing properly between devices. Even though you purchased CapCut Pro on your mobile, if your PC isn’t recognizing your subscription, it’s likely that you’re either signed into a different account on your desktop or the desktop app hasn’t refreshed your subscription status yet.
Try these steps to resolve the issue:
1. Confirm that you are using the same account on both the devices
- Check your login details:
Ensure that the account (email, phone, or social login) you use on your PC is exactly the same as on your mobile device. Some users inadvertently log in via different methods (for example, one might be using an email login on mobile and a Google or TikTok login on desktop). - Log out and re-log in:
Sign out from your desktop app and then sign back in using the correct credentials. This can refresh your subscription status on the CapCut PC.
2. Use the “Restore Purchase” option on CapCut PC
- On the desktop version, after clicking on the “Join Pro” button, you’ll see a very small “Restore” link at the bottom of the purchase pop-up. Clicking this should sync your Pro subscription details from your mobile account to your desktop.
- Once you tap “Restore,” give the app a moment to update, and then check if the Pro features become available.
3. Clear cache or reinstall CapCut
- Clear desktop app cache:
Sometimes old data can prevent the latest subscription details from showing. Try clearing the cache in the PC app. - CapCut Updates: Ensure that both your CapCut mobile app and your PC app are updated to the latest versions.
- System Updates: Make sure your PC's operating system is also up to date.
- Reinstall the desktop App:
As a last resort, uninstall and then reinstall the desktop version. After reinstalling, log in with the correct account and check if your Pro subscription is recognized.
4. Other factors to consider
- Subscription Validity: Make sure that your CapCut Pro subscription is still active and hasn't expired.
- Account country: If you recently moved to a different country, there might be a temporary issue with your subscription transferring. Contact CapCut support in this case.
5. Contact CapCut Support
If above steps are not working then reach out to CapCut support by writing an email to [email protected]. Explain your situation, mention that you’re using the same account on mobile and desktop. Provide the details such as your CapCut account details (email or username) and proof of your CapCut Pro purchase (receipt or transaction ID).
Support should be able to restore your subscription status on the PC app.
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