Subject: Assistance Needed with CapCut Pro Renewal

Hi,

We understand your situation and concern about being potentially double-charged for your CapCut Pro subscription after it was canceled due to insufficient funds.

In this forum we cannot directly access your personal CapCut account information or billing details to check the status of your subscription for you. This information is private and protected with CapCut.

However, we can guide you on how to check the status yourself and how to renew safely:

1. How to Check Your CapCut Pro Subscription Status:

The most reliable way to check if the cancellation was fully processed is through the platform where you originally subscribed (usually the Google Play Store or the Apple App Store).

• On Android (Google Play Store):

  1. Open the Google Play Store app on your device.
  2. Tap on your profile icon in the top-right corner.
  3. Tap on "Payments & subscriptions."
  4. Tap on "Subscriptions."
  5. Look for CapCut in the list.
  6. Check its status. It should clearly state if it's "Canceled," "Expired," or if it's still somehow "Active" (though unlikely if funds weren't available). If it shows canceled or expired, the cancellation was successful.

• On iOS (Apple App Store):

  1. Open the "Settings" app on your iPhone or iPad.
  2. Tap on your name at the top (Apple ID).
  3. Tap on "Subscriptions."
  4. Look for CapCut in the list (under Active or Expired).
  5. Check its status. It will show if it's expired or canceled.

• Inside the CapCut App:

  1. Open the CapCut app.
  2. Go to your profile section (labeled "Me" or similar).
  3. Look for settings related to "CapCut Pro," "Subscription," or "Manage Subscription."
  4. The app should indicate whether you currently have Pro features active or if you need to subscribe/resubscribe.

2. How to Renew Safely Without Double Charging:

• Confirm Cancellation First: Before attempting to renew, ensure that your subscription status in the Google Play Store or Apple App Store shows as "Canceled" or "Expired."
• Ensure a Single Active Subscription: Confirm that you have only one active CapCut Pro subscription associated with your account. Multiple subscriptions can lead to multiple charges.
• Renew Through the App: Once you've confirmed the previous subscription is definitely inactive, you can safely renew.
  • Open the CapCut app.
  • You will likely see prompts to upgrade or "Go Pro." Tap on one of these options.
  • Follow the on-screen instructions. This will typically redirect you to the Google Play Store or Apple App Store to confirm the new subscription purchase.
• No Double Charge Risk: If the old subscription is confirmed as canceled/expired in your app store account, initiating a new subscription through the CapCut app will start a new billing cycle. You won't be charged for the old, canceled one. The system prevents overlapping active subscriptions for the same service managed through the app store.
• Monitor Payment Methods: Verify that your payment methods are up-to-date and correctly linked to your CapCut account.

Steps to Renew Your Subscription Safely:

• Through the CapCut App:

  • Open the CapCut app.

  • Navigate to the Pro section.

  • Follow the prompts to renew your subscription, ensuring you use the same account to prevent duplicate charges.

• Through the Website:

  • Visit the CapCut website.

  • Log in to your account.

  • Navigate to Account Settings > Subscription.

  • Select the option to renew your subscription.

Handling Duplicate Charges:

If you suspect you've been charged twice:

• Contact CapCut Support:

  • Reach out via the "Report a problem" feature within the app or website.

  • Provide details of your subscription order and member ID.

  • Alternatively, email CapCut at [email protected].

• App Store Support:

  • If you subscribed through an app store (e.g., Apple App Store or Google Play Store), you can also contact their support channels for assistance.

• Monitor Your Accounts:

  • Ensure you don't have multiple active subscriptions across different platforms or accounts to prevent future duplicate charges.

Additional Tips:

• Auto-Renewal Settings: Decide whether to enable or disable auto-renewal based on your preference. You can manage this in your subscription settings.

• Keep Records: Maintain records of all communications with support and any transaction receipts for future reference.

In Summary:

1. Check your subscription status directly within the Google Play Store or Apple App Store settings. This is the most definitive source.
2. Also check within the CapCut app's profile/settings section.
3. Only attempt to renew after confirming the previous subscription is marked as Canceled or Expired in the app store.
4. Renewing via the prompts within the CapCut app should then be safe.

We hope this information helps you manage your CapCut Pro subscription effectively and alleviates your concerns about potential double charges. If you have any further questions or require additional assistance, please don't hesitate to ask.