Subscription payment failure

Hi,

You are facing difficulties with your CapCut subscription payment. Let us explore some potential reasons and solutions for this issue:

• Use of single-use virtual cards: Revolut's single-use virtual cards are designed for one-time online transactions and automatically generate new details after each use or after 24 hours. They are not suitable for recurring payments, subscriptions, or services that may require future charges like CapCut subscriptions. Attempting to use a single-use virtual card for such purposes can lead to payment failures.
• Solution: Consider using a multi-use virtual card or your physical Revolut card for the subscription. Ensure that the card details are correctly entered and that the card is active.
• Merchant restrictions or technical issues: Some merchants may have restrictions or face technical issues that prevent certain cards from being accepted. This could be due to the card type, the issuing bank, or regional limitations.
• Solution: At the time of check out make sure CapCut accepts the type of card you are using. If possible, try using an alternative payment method, such as a different debit or credit card. Ensure that your card is authorized for international or online transactions, as some cards may have restrictions.
• Incorrect card information: Entering incorrect card details, such as the card number, expiration date, CVV, or billing address, can cause payment processes to freeze or fail.
• Solution: Double-check all entered information for accuracy. Ensure that the billing address matches the one associated with your card.
• Insufficient funds or card blocks: Ensure that your card has sufficient funds to cover the subscription cost. Additionally, some cards may have blocks or restrictions on certain types of transactions.
• Solution: Check your account balance and card settings in the Revolut app to ensure there are no blocks or restrictions. If necessary, contact Revolut support for assistance.
• CapCut account issues: There might be an issue with your CapCut account that's preventing the payment from processing.
• Solution: Log into your CapCut account and navigate to the "Subscription" section. Verify that your payment method is correctly set up. 
• Regional restrictions: Some payment methods may not be accepted due to regional restrictions or limitations.
• Solution: Ensure that the payment method you're using is accepted in your region for CapCut subscriptions. If uncertain, contacting CapCut support can provide clarity.
• Both your bank and CapCut might have fraud prevention measures that flag your transaction as suspicious, especially if you're using a virtual card.
• Solution: Check with Revolut/your bank if there is any error log at their end which can divulge more details. Generally a payment error code is generated which can help decipher the exact problem.

If you have tried these solutions and the issue persists, we recommend contacting both Revolut and CapCut developer support at [email protected] for personalized assistance. They can provide detailed insights into the problem and guide you through the necessary steps to resolve it.