Translation toll

My video translation tool hasn't been working for about three days now. I work with my videos in multiple languages, no matter which language I select, the program freezes at 45% and nothing happens. No matter whether I use- a large or short file. I'm on a cruise ship and use Starlink but I have  upload speeds of more than 2 megabytes, so that's probably not the problem.Does anyone have any idea what the problem is?