Troble login

Hi,

We will help you regarding the "maximum activity restriction" error and the multi-device usage question for CapCut.

1. Resolving the "Maximum Activity Restriction" Error

This error message indicates that CapCut's security systems have detected unusual or excessive activity associated with your account or IP address. This could be due to:

• Too many rapid login attempts: Trying to log in too many times in a short period.
• Using VPNs or Proxies: Sometimes, these can trigger security flags.
• Suspicious activity detected: The system might have flagged something else it deemed unusual.
• Temporary server-side issue: It could be a glitch on CapCut's end.
• Rate Limiting: You might have performed too many actions (not necessarily logins) in a short time.

Here are the steps you can take to try and resolve this:

• Wait: Often, these restrictions are temporary. Wait for 15-30 minutes (or even a couple of hours) without trying to log in, and then attempt again.
• Check Your Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data if possible.
• Restart the App and Your Device: Close the CapCut app completely and restart your phone or computer. This can clear temporary glitches.
• Clear CapCut Cache (and potentially Data):
  • On Mobile (Android): Go to Settings > Apps > CapCut > Storage > Clear Cache. If that doesn't work, you could try "Clear Data," but be aware this will reset the app, log you out, and might delete local drafts not saved to the cloud.
  • On Mobile (iOS): iOS doesn't offer a simple cache clear. You might need to offload the app (Settings > General > iPhone Storage > CapCut > Offload App) and then reinstall it, or simply delete and reinstall the app. Again, ensure projects are backed up if possible.
  • On Desktop: Look for cache-clearing options within the CapCut's settings or uninstall and reinstall the application.
• Update CapCut: Make sure you are using the latest version of the CapCut app from your app store or the official website. Bugs causing login issues are often fixed in updates.
• Try a Different Login Method: If you usually log in with Google, try logging in with TikTok, Facebook, or your email/password if you have linked them previously (or vice versa).
• Reset Password:

  • On the CapCut login page, select the 'Forgot Password' option.​

  • Follow the prompts to reset your password.​

  • Use the new password to log in.

• Disable VPN/Proxy: If you are using a VPN or proxy service, try disabling it temporarily and logging in directly.
• Contact CapCut Support: If none of the above steps work, the best course of action is to contact CapCut's technical support team. You can find a "Feedback" or "Help" section within the app (even if logged out) or write an email to [email protected]. Explain the exact error message you are receiving.

For a video guide on fixing this error, you might find the following tutorial helpful:

2. Using One CapCut Account Across Multiple Devices

Yes, you can use one CapCut account across multiple devices (like your phone, tablet, and computer).

• Syncing: Logging into the same account allows you to access your cloud-saved projects and drafts across different devices. When you save a project to the CapCut Cloud Space, you should be able to see and edit it on another device where you are logged into the same account. 
• No Strict Device Limit: CapCut doesn't suggest a hard limit on the number of devices you can be logged into. This facilitates seamless editing across devices.
• Potential Caveats:
  • Simultaneous Use: While you can be logged in on multiple devices, actively editing the exact same project at the exact same second on two different devices might lead to syncing conflicts or unexpected behavior. It's generally best to work on a project on one device at a time.
  • Activity Triggers: It is important to note that excessive simultaneous logins from multiple devices might trigger security measures, leading to errors like the one you are experiencing. Therefore, while multi-device access is supported, it's advisable to limit simultaneous sessions to avoid potential issues.
  • For collaborative editing, CapCut offers features such as cloud collaboration and project sharing, allowing teams to work together effectively.

In summary, the "maximum activity restriction" is likely a temporary security measure. Try waiting, checking your connection, restarting, and clearing the cache first. Using your account on multiple devices is normal and supported for accessing your projects anywhere. If you continue to face challenges, please reach out to CapCut's support team, at the email ID mentioned above, for further assistance.