Trying to upgrade - system fail

Hi,

Sorry to hear about difficulties upgrading to CapCut Pro. Some times there can be "system error" message when attempting to upgrade.

Here are some steps you can try to resolve the problem:

1. Check Your Internet Connection: Ensure you have a stable internet connection, as interruptions can cause transaction failures.

   • If you are on Wi-Fi, try switching to a wired Ethernet connection to your router for a more stable connection during the upgrade process.
   • Public Wi-Fi networks can sometimes be less reliable and secure for financial transactions. Try upgrading from your home or a trusted network.

2. Verify Your Payment Method:

   • Card Details: Double-check that the credit card or payment method you are using has accurate details:
     • Card Number: Ensure it's entered correctly, with no typos.
     • Expiration Date: Confirm the card is not expired.
     • CVV/CVC Code: Make sure you're entering the correct security code.
     • Billing Address: The billing address associated with your payment method should match the information on your CapCut account or payment profile.
   • Sufficient Funds: Confirm that your payment method has sufficient funds available for the CapCut Pro subscription fee.
   • Card Type Acceptance: CapCut has specific payment methods which are accepted (Visa, Mastercard, PayPal). Ensure your card type is accepted by CapCut's payment system. 
   • Try a Different Payment Method: If possible, try upgrading using a different payment method altogether. For example, if you are using a credit card, try PayPal, or vice versa. This can help rule out if the issue is specific to one payment method.

3. Update the CapCut App: Make sure you're using the latest version of CapCut. Developers often release updates to fix known issues.

4. Restart Your Device: Sometimes, simply restarting your device can resolve temporary glitches.

5. Check Your CapCut Account Details:

   • Account Region/Country: In some cases, payment issues can arise if the region or country set in your CapCut account doesn't match your payment method's region. Verify that your CapCut account profile has the correct region selected.
   • Account Profile Completeness: Ensure all necessary profile information in your CapCut account is filled out accurately (name, contact information, etc.). Incomplete profiles can sometimes cause issues with transactions.

6. Try a Different Device: If possible, attempt the upgrade on another device to see if the issue is device-specific.

   • Cross-Platform Test: If you are trying to upgrade on the CapCut web browser version, try upgrading through the CapCut mobile app (or vice versa, if you are using the app, try the web version). This can help isolate if the issue is specific to one platform.
   • Different Computer/Phone: If you have access to another computer or phone, try initiating the upgrade process from a different device.

7. CapCut app issues:

   • CapCut Server Problems: It is possible, though less common, that CapCut's payment servers are experiencing temporary issues. These kinds of problems are usually resolved relatively quickly by CapCut support team.
   • Wait and Try Again Later: Since you have been trying for a week, this might be less likely a temporary server issue, but it still could be an intermittent problem. Wait for a few hours or even try again the next day to see if the system issue resolves itself.

8. Contact CapCut payment support directly:

   • Account-Specific Issue: If none of the above troubleshooting steps work, it's very likely that the issue is specific to your CapCut account or there is a more technical problem on CapCut's end that requires direct assistance.
   • Reach out to CapCut payment support team at [email protected].
   • When contacting payment support, be ready to provide them with:
     • Your CapCut account email or username.
     • The platform you are using (web browser, desktop app, mobile app - and specify OS like Windows, macOS, Android, iOS).
     • The payment method you are trying to use.
     • The exact error message you are seeing ("system fails," or any specific error code).
     • The troubleshooting steps you have already tried.

If you are encountering a specific error code, such as "error code= 34010405," including this information when contacting support can help them diagnose the issue more effectively.

By systematically going through these steps, you should be able to identify the reason why your CapCut Pro upgrade is failing. In many cases, it is related to payment details or temporary glitches. If it is a more complex issue, CapCut payment support team will be the best resource to help you resolve it.

We hope these suggestions help you successfully upgrade to CapCut Pro.

Let us know if you try any of these steps or if you have any more information that might be helpful.