all media for ai image and video is not showing in media

Hi,

Having to reinstall CapCut repeatedly just to see your AI-generated media is definitely not ideal. This issue comes from a glitch, cache problem, or perhaps a storage/permission issue within the app or your device.

Here is a breakdown of potential causes and troubleshooting steps you can try, starting with the less disruptive ones:

1. Force Close and Re-Open CapCut: Sometimes a simple restart of the app can resolve temporary glitches. Make sure you fully close it (swipe it away from your recent apps) and then open it again.

2. Restart Your Device: A full device restart can clear temporary system issues that might be affecting how apps function, including CapCut's media access.

3. Clear CapCut's Cache: Corrupted or overloaded cache files are a common cause of display issues within apps. Clearing the cache won't delete your projects or downloaded media, just temporary files.

   • On Android: Go to Settings > Apps > CapCut > Storage > Clear Cache.
   • On iOS: iOS doesn't offer a direct "Clear Cache" option for most apps. The closest equivalent is often "Offload App" (Settings > General > iPhone Storage > CapCut > Offload App), which removes the app but keeps its data. You'd then reinstall it from the App Store. However, since reinstalling is your temporary fix, this might not offer a different solution unless the issue is specifically cache related, which offloading might address differently than a full delete/reinstall. Trying the other steps first is recommended on iOS.
   • On Desktop (Windows/Mac): Look within CapCut's settings for a cache clearing option. If unavailable, you might need to manually locate and delete cache folders (search online for "CapCut cache location [your OS]"). Be cautious when deleting manually.

4. Check App Permissions: CapCut needs permission to access your device's storage to save and display media.

   • Go to your device's Settings > Apps (or Privacy/Security) > Permissions Manager > Storage (or Files and Media).
   • Find CapCut and ensure it has the necessary permissions granted (e.g., "Allow access to media only" or "Allow management of all files", depending on your OS version). Try toggling the permission off and on again.

5. Check Device Storage: If your phone or computer is running very low on storage space, apps can behave erratically. CapCut might struggle to save new AI media files or index them correctly. Ensure you have sufficient free space on your device.

6. Check Regional Availability: Certain features or media are restricted in specific regions. Using a VPN set to a different country can regain access to missing AI features.

7. Update CapCut: Make sure you are using the latest version of CapCut. Developers frequently release updates with bug fixes. Check your App Store (iOS), Google Play Store (Android), or the official CapCut website (Desktop) for updates.

8. Log Out and Log In: If your CapCut usage is tied to an account (especially for cloud features), try logging out of your CapCut account within the app and logging back in. This can sometimes refresh the connection and sync status.

9. Verify App Accessibility: CapCut has faced accessibility issues in certain countries due to regulatory actions. Ensure that CapCut is currently accessible in your region.

10. Check File Location: Sometimes, generated files might be saved but not correctly indexed by the app's media browser. Use your device's File Manager app to look in folders related to CapCut or common media folders (like DCIM, Pictures, Movies) to see if the AI-generated files are physically present on your device. If they are, it points more strongly to an indexing/display bug within CapCut itself.

11. Report the Bug: Since this is a recurring issue, especially with specific features (AI tools), it's highly likely a bug within CapCut. Use the app's feedback or support function (found in Settings or Profile sections) or write an email to [email protected] to report the problem in detail. Mention:

    • Your device model and operating system version.
    • Your CapCut app version.
    • Exactly which AI tools you used.
    • That the media doesn't appear in the "Media" section.
    • That reinstalling temporarily fixes it.

While reinstalling is your current workaround, hopefully, one of the steps above, particularly clearing the cache, checking permissions, or updating the app, can provide a more permanent solution. If not, reporting the bug is the best way to alert the developers so they can fix it in a future update.

For a video guide on addressing media-related issues in CapCut, you might find this tutorial helpful: