Auto subtitles network error

Hi,

It is surprising that the auto-subtitle feature in CapCut is constantly giving you network errors, especially when other features are working. Let us try to troubleshoot this for CapCut.

Here are some steps you can take to resolve the network error with CapCut's auto-generate subtitle feature:

1. Check General Network and Device Settings:

• Stable Internet Connection:

Ensure you have a strong and stable internet connection. Poor Wi-Fi or mobile data can cause network errors.

Try switching between Wi-Fi and mobile data if you are on a mobile device to see if one works better.

Restart your modem and router to refresh your internet connection.

Check your internet speed using online speed test tools to make sure it's sufficient.

• Device Restart:

Restart your phone, tablet, or computer. This can often resolve temporary glitches that might be causing network issues.

• Airplane Mode Toggle (Mobile Devices):

On your phone or tablet, briefly enable Airplane Mode and then disable it. This can refresh your device's network connection.

• Use a VPN

If you believe the restriction might be due to the country where you are using CapCut (due to regional restrictions), then you can use a VPN to connect from another country.

2. CapCut Application Specific Checks:

• Restart CapCut:

Completely close the CapCut application and then reopen it. Make sure it's not just minimized in the background.

• Clear CapCut Cache:

Clearing CapCut's cache can resolve issues caused by corrupted temporary data. The steps to clear cache might vary slightly depending on your device (Android or iOS). You can usually find this option in CapCut's settings or your device's application settings.

Search online for "how to clear cache in CapCut on [Your Device Type - Android/iOS]" if you are unsure how to do this.

• Update CapCut:

Make sure you are using the latest version of CapCut. Outdated versions can have bugs that are fixed in newer updates.

Check the Google Play Store (for Android) or the App Store (for iOS) for any available updates for CapCut.

• Reinstall CapCut:

If updating doesn't work, try uninstalling and then reinstalling CapCut. This can resolve issues with corrupted application files.

3. Device and System Settings:

• Check Device Storage:

Ensure you have enough free storage space on your device. Low storage can sometimes affect application performance and network operations.

• Background App Refresh (Mobile Devices):

On iOS, check if "Background App Refresh" is enabled for CapCut in your device settings. While it might seem counterintuitive, sometimes disabling and re-enabling it can help. The setting can be found in Settings > General > Background App Refresh.

• Firewall and Antivirus (Computers):

If you are using CapCut on a computer, your firewall or antivirus software might be blocking CapCut's access to the internet. Temporarily disable them to test if this is the issue (re-enable immediately after testing for security reasons). If this works, you will need to create an exception for CapCut in your firewall/antivirus settings.

4. Contact CapCut technical support:

If none of these steps work, it's best to contact CapCut's technical support for assistance. They can provide more specific troubleshooting steps or investigate if there's a problem on their end. You can send an email to capcut.support@bytedance.com.

To help us give you more specific advice, could you tell us:

• What type of device are you using CapCut on? (e.g., Android phone, iPhone, iPad, Windows computer, Mac)
• What version of CapCut are you using? (You can usually find this in the app's settings, often under "About" or "Version")
• When did this issue start happening? Was it after an update, or did it start suddenly?

Providing this information will help us narrow down the possible causes and suggest more targeted solutions.