Can't Upload Fonts On Desktop

Hi,

Sometimes there are issues with CapCut Desktop when trying to add custom fonts. Although you’re using standard OTF/TTF files, there are a few factors that might be causing the “couldn’t upload try again” error. Try these troubleshooting steps and workarounds:

1. CapCut desktop version workflow for fonts

Unlike the mobile version, the desktop (PC) version of CapCut creates problem to import font files directly from within the app. Instead, you can workaround by relying on the system fonts already installed on your computer.

This means you should install the font on your operating system, and then CapCut will automatically list it in the system fonts category.

Here are the steps to install a font on your PC directly:

• Extract the font file:
  If your font is in a ZIP or RAR file, first extract the contents so you have the standalone OTF or TTF file.

• Install the font:

  • Windows: Right-click on the font file and choose “Install” (or “Install for all users”).
  • macOS: Double-click the font file to open Font Book, then click “Install.”

• Restart CapCut:
  After installation, close and reopen CapCut. The newly installed font should now appear in the system fonts list when you add text.

2. Check the font file details

File naming & format:
Even if the file is in OTF/TTF format, sometimes just renaming the file extension (for example, changing “TTF” to lowercase “ttf”) or modifying the file name slightly can resolve issues. This is likely due to how CapCut app or your operating system reads the file name.

File integrity:
Make sure the font file isn’t corrupted. Try downloading the font from a reputable source like Google Fonts or test it by installing it on your system to see if it works in other applications (like Word or Photoshop).

You can also use online font validators to check if your font files are technically valid and not corrupted. Search on Google for "font validator online".

3. Other points to consider

• Avoid direct upload from the App:
  On the desktop version, even if you see an option to “add font” within CapCut, it may not function as expected. The recommended approach is to install the font at the system level directly and then use it within CapCut.

• Verify compatibility:
  Although OTF and TTF are supported formats, some fonts might have internal settings or advanced features that aren’t handled well by CapCut. If one font fails, try testing with another known-to-work font.

• Check for updates:
  Sometimes, errors can be due to bugs that may be fixed in a later update. Make sure your CapCut Desktop version is the latest release. Even if you are already in the latest version (v 5.5.0 as of this writing), try reinstalling CapCut and see if that helps with your issue.

• Right-click on the CapCut Desktop application icon and select "Run as administrator". This will allow CapCut to have higher permissions that might be needed for file operations.
• Check your computer's hard drive space and ensure you have sufficient free space. Delete unnecessary files if needed.
• Clearing the app's cache can resolve issues caused by corrupted temporary data. On Windows go to Settings > Apps > Apps & features > Find CapCut in the list > Advanced options > Reset or Clear data/cache.
• Try downloading the font files (both OTF and TTF) again from the original source. Sometimes files can get corrupted during the initial download.
• Try uploading a different OTF or TTF font file which will help you determine if the issue is with the specific font files or CapCut app in general.

Final thoughts

The error you’re experiencing is likely due to the way CapCut Desktop handles custom fonts. It expects them to be installed on your operating system rather than imported directly. By extracting and installing your OTF/TTF files directly on your computer (and possibly renaming them if necessary), you should be able to see and use the fonts within CapCut.

If these steps don’t resolve the issue, consider sending a support request email to [email protected]

For a detailed guide on how to import fonts into CapCut PC, we recommend the below video tutorial