I am reaching out to you regarding an issue I am experiencing with my PRO subscription to your application. Despite subscribing to the PRO level, it seems that the app does not recognize my subscriber status, and I do not have access to the additional features that I am entitled to.
I am a loyal user of CapCut and opted to upgrade to the PRO level to enjoy an enhanced experience and advanced features. However, I am disappointed to find that my subscription is not being acknowledged properly.
I would appreciate it if you could look into this matter and take the necessary steps to resolve this issue as soon as possible. I greatly value your application, and I am confident that you will ensure an optimal experience for all your users, including your PRO subscribers.
Thank you in advance for your attention to this matter, and I am available to provide any further information you may require.
This might be a case where you used one method of login (such as FaceBook, TikTok, Google etc) where you created the CapCut PRO account. After that, if you try to login using another method (such as direct email address) then CapCut registers 2 separate accounts. If this did not work, then try contacting the support on the email [email protected] along with your capcut ID or email information for quick resolution.
The same happening to me
Hi! I am a pro member, I am paying a monthly fee however I don't have access to the pro features such as animations and effects. Please help me with this issue.
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