CapCut audio question

When I edit in capcut the audio is synced perfectly with the video. But when I export (no matter in what quality 4K, 2K or 1080p) the audio is not synced anymore and is delayed.

I have been experiencing this issue for a while. I can't edit because the audio is delay which makes my edits off beat. I have to export just to check if it's on beat and honestly, it's very hard. Please fix this asap.

Hi,

Here is a breakdown of steps to take when in CapCut the original video's audio is not playing, even though you have checked the basics like mute and volume:

1. Unmute and adjust audio levels:

   • The basic (which you have already tried): Ensure the audio track isn't muted and that the volume is appropriately set.
   • In CapCut, right-click on the audio track in the timeline and select "Properties."
   • Check the audio levels and adjust them as needed.

2. Check audio sample rate compatibility:

   • Incompatible audio sample rates can cause playback issues.
   • Right-click on your video/audio clip in the timeline and select "Properties."
   • Note the audio sample rate of your clip.
   • When exporting, ensure the export settings match the clip's audio sample rate.

3. Project settings check:

   • Audio tracks disabled: Even if the track is not muted, there will be a master audio enable/disable setting for the whole project. Look for this in CapCut's settings or timeline area.
   • Double-check all project-level audio settings to ensure nothing is accidentally disabled.

4. Hardware and system issues:

   • Sound dDrivers: Although less common, outdated or corrupted sound drivers on your device could theoretically interfere.
   • Solution:
     • Restart your device: This often refreshes drivers.
     • Update sound drivers: Check your device manufacturer's website for the latest sound drivers. Download and install the same.
   • Watch this video on how to update sound drivers

5. Import process:

   • Corrupted import: Sometimes the import process itself can go wrong.
   • Solution:
     • Try importing the video again: Sometimes a second attempt works.
     • Import a different video: If other videos import with sound, it further points to an issue with the original video file.

6. Restart CapCut:

   • Sometimes, restarting the application can resolve temporary glitches.
   • Close CapCut completely and reopen it to see if the issue persists.

7. Update CapCut:

   • Ensure you are using the latest version of CapCut, as updates often fix known issues.
   • Check for updates within the app or download the latest versions from here: Android, iOS or PC.

8. Check system audio settings:

   • Verify that your device's audio settings are correctly configured.
   • Ensure the correct output device (e.g., speakers or headphones) is selected.

9. Use headphones:

   • Check if using headphones can resolve audio playback issues.
   • Try connecting headphones to your device and see if the audio plays correctly.

10. Video file compatibility:

    • Codecs: CapCut supports a wide range of video and audio codecs, but sometimes a specific codec within your video file might not be fully compatible. This is the most likely culprit.
    • File format: While CapCut handles common formats like MP4, MOV, etc., there might be variations within these formats.
    • Solution: Try converting your video to a more universally compatible format like MP4 with AAC audio using a video conversion tool (like HandBrake, VLC, or online converters). This often resolves codec issues.
    • Watch this below video to see how to convert video to MP4
    •  

If these steps don't resolve the issue, consider reaching out to CapCut's support team for further assistance.

For a video guide on fixing no sound issues in CapCut, you might find the following video helpful: