CapCut Desktop Application does NOT recognize my Pro Account and QR Login does NOT Work.

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Anonymous

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Mar 18, 2024 12:09 am

(@Anonymous)

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I have been struggling with this for awhile. On Mobile App and the CapCut Website Login, it shows my Pro Account. On the CapCut Desktop Application (both PC and Mac), it does NOT show that I have Pro, and keeps prompting me to "Join Pro".

The QR Code login does absolutely nothing.

The TikTok login option does absolutely nothing.

When I try to "Sign in with Google", I choose the same email that my Pro Account is on, and it will log in, but show a blank Profile Photo and "Join Pro", still not recognizing my Pro account.

I have spent hours over multiple days simply trying to Log in to CapCut desktop application and have it recognize the Pro Account I am currently paying for.

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Anonymous

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Mar 26, 2024 1:34 am

(@Anonymous)

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I am experiencing this same issue. Not only is this slowing down my productivity, but I am paying for a service I can't even use. I have the latest version of Capcut on both my phone and Mac.