Custom Voices "Done" Button Not Working

Hi,

You seem to be running into trouble with the "Custom Voice" AI feature in CapCut, especially after going through the effort of creating a voice. You are right to wonder if it is a common issue or something specific to your setup.

CapCut currently has a "Custom Voice" or "Voice Cloning" AI feature, particularly in the mobile app and in the desktop version as well. This feature allows users to create an AI voice based on their own voice or upload voice samples.

It's definitely possible that you are experiencing a bug or a workflow issue that is preventing you from using the "done" button after writing your script. Here is a breakdown of potential reasons and troubleshooting steps, along with suggestions solve this issue:

Possible Reasons and Troubleshooting Steps:

1. Software Glitch or Temporary Bug:

   • Restart CapCut: The first and simplest step is to completely close the CapCut application (on your mobile device or desktop) and then reopen it. Sometimes, a fresh restart can resolve temporary software glitches.
   • Restart Your Device: Restart your phone, tablet, or computer. This can clear up temporary system issues that might be affecting CapCut's functionality.
   • Check for CapCut Updates: Ensure you are using the latest version of CapCut. Outdated versions can have bugs. Check your device's app store (Google Play Store or Apple App Store for mobile, or the official CapCut website for desktop) for any available updates and install them.

2. Internet Connection Issues for AI Features:

   • Stable Connection Required: AI features, especially voice cloning and text-to-speech, often rely on cloud processing. A stable and good internet connection is essential for them to work correctly.
   • Verify Connection: Double-check your internet connection. Run a speed test to ensure it's stable and reasonably fast. Try switching between Wi-Fi and mobile data (if on mobile) to see if that makes a difference.
   • Avoid Unstable Networks: If you are on a public Wi-Fi or a network that is known to be unreliable, try using a more stable and private network.

3. Workflow or UI Element Issue:

   • "Done" Button Obscured or Unresponsive: Carefully examine the screen where you are writing the script and trying to use the "Custom Voice." Is it possible that the "done" button is:
     • Off-screen: Is the button somehow positioned outside of your visible screen area? Try scrolling or resizing the window if possible.
     • Overlapped: Is something else in the UI overlapping or covering the "done" button, making it unclickable?
     • Visually Present but Unresponsive: Does the button look like it should be clickable, but simply doesn't react when you tap or click on it?
   • Required Fields or Steps: Is it possible that there are other required fields or steps you need to complete before the "done" button becomes active? Look for any prompts or indicators on the screen. For example, does it require a minimum script length, or selection of the custom voice before "done" is enabled?

4. Custom Voice Creation Issue:

   • Voice Creation Process Complete? Are you absolutely sure the custom voice creation process was fully completed and saved successfully? Go back to the section where you create/manage custom voices and double-check that your voice is listed there and appears to be correctly created.
   • Voice Compatibility: Is it possible that the custom voice you created is somehow incompatible with the text-to-speech function for some reason (though this is less likely)? Try creating a different very simple test custom voice to see if that one works with the text-to-speech.

5. Software Bug Specific to Your Device or Account:

   • Device Compatibility: While CapCut is generally widely compatible, there's always a chance of a bug that affects specific device models or operating system versions.
   • Account-Specific Issue: In rare cases, there might be a problem with your specific CapCut account that is causing this feature to malfunction.

6. Ensure Text Input Compatibility:

   • Verify that your script contains only supported characters and avoids special symbols or unsupported languages, as these can sometimes cause the feature to malfunction.

7. Check for Feature Limitations:

   • Some AI features in CapCut have usage limits especially with the custom voice feature, even with a Pro subscription. Ensure you haven't exceeded any usage caps that might restrict further use.

If Troubleshooting Fails:

• Contact CapCut Support: If you have tried all the troubleshooting steps, then it's highly likely to be a bug on CapCut's end. In this case, the best step is to contact CapCut's technical support to report the issue. You can find the contact form here or write a mail directly to [email protected].

When contacting CapCut Support, provide them with:

• Detailed description of the problem: Explain that you can create the custom voice, but the "done" button is unresponsive after writing the script for text-to-speech.
• Platform: Are you using the CapCut mobile app (Android or iOS) or the desktop version (Windows or macOS)?
• CapCut Version Number: If you can find the version number of your CapCut app, include that information.
• Device Details: Mention your device model and operating system version (e.g., iPhone 13, Android Samsung Galaxy S22, Windows 10 PC, macOS Monterey, etc.).
• Troubleshooting Steps Tried: List the troubleshooting steps you have already attempted (restarting, checking internet, etc.).
• Screenshot or Screen Recording if possible: If you can easily capture a screenshot or a short screen recording showing the issue (the script screen and the unresponsive "done" button), that can be very helpful for support to understand the problem.

For a video guide on using the custom voice feature in CapCut, you might find this tutorial helpful: