CapCut saying "No Internet Connection" is a common issue. You can read our detailed guide here.

Since you've already tried basic troubleshooting, let’s explore possible causes specific to your location:

1. Regional restrictions & server issues

• CapCut availability in Syria: CapCut can have limited functionality in certain regions due to political or economic factors. Check CapCut’s website or social media channels for any restrictions or service outages in Syria.
• Server-side problems: Even if CapCut is generally available, temporary server issues might be affecting users in your area. Check platforms like DownDetector or online forums like Reddit to see if others in Syria are facing the same issue.

2. Network restrictions (ISP or Government)

• ISP blocking: Some internet service providers (ISPs) block or throttle access to certain apps. Contact your ISP to ask if CapCut is restricted.
• Government censorship: Some countries impose restrictions on apps. If this is the case, a VPN might help, but keep in mind that VPN usage is not always reliable or legal in every country.

3. App & device settings

• Mobile data permissions: Ensure CapCut has permission to use mobile data in your phone settings.
• Background data restrictions: If background data is restricted, CapCut may not connect even when you're actively using it.
• Firewall/security apps: Temporarily disable any firewall or security apps to check if they are interfering with CapCut’s connection.
• VPN Conflicts: If you’ve tried a VPN, uninstall it and reinstall CapCut to see if the issue persists.
• Date & time settings: Incorrect date/time settings can sometimes interfere with app connections. Set them to sync automatically.

4. Alternative solutions

• Try CapCut Web Version: If available, the web version might bypass app-specific issues.
• Use a Different Editing App: If the problem persists, consider alternative video editing apps that work in your region.

5. Contact CapCut support

• Report the Issue: If none of the above works, reach out to CapCut’s support team by accessing the contact form or writing a mail directly to [email protected]. Provide details about your location and the troubleshooting steps you've tried—they may have specific solutions or escalate the issue.

Final Thoughts

Start by checking if CapCut is officially available in Syria and if others are experiencing issues. Then, focus on network settings and possible ISP restrictions. If all else fails, contacting CapCut support or exploring alternative editing tools might be your best option.