Features not available

Can you try updating CapCut to the latest version of see if that fixes the problem. You can also go through the solutions mentioned in this post for network error issues.

I would just like the ability to use a color from my brand kit for the caption or text background color.

This option is available on browser but the browser has no 'corner radius' tool to sharpen the edges of the background.

Hi,

It is quite surprising to hear that core features in CapCut suddenly become unavailable and you are getting a network error message, especially when you know your internet connection is working well. Let us troubleshoot this issue step-by-step to try and get those features back for you.

Here are several things you can check and try to resolve the "network error" and feature unavailability in CapCut:

1. Double-Check Your Internet Connection (Even if it seems good):

• Restart your Router/Modem: Even if other websites and apps are working, sometimes a simple router restart can resolve subtle internet connectivity issues. Turn off your router and modem, wait about 30 seconds, and then turn them back on.
• Run an Internet Speed Test: Use a speed check website to check your internet speed and stability. While speed might seem okay for Browse, CapCut (especially for features like transitions and masking that involves online processing or template loading) could be more sensitive to even minor fluctuations in connection.
• Check for Wi-Fi Interference (if using Wi-Fi): If you are on Wi-Fi, try moving closer to your router or ensure there are no physical obstructions that could be weakening the signal. Other electronic devices can sometimes cause interference. If possible, try temporarily switching to a wired Ethernet connection to see if that improves things.

2. Restart CapCut and Your Device:

• Close and Reopen CapCut: Make sure you completely close the CapCut application (both on mobile or desktop, whichever you are using). Don't just minimize it. Force close it if necessary. Then, reopen CapCut.
• Restart Your Phone, Tablet, or Computer: A full device restart can often clear up temporary software glitches that might be causing the network error or feature issues. Restart your device and then try CapCut again.

3. Clear CapCut's Cache and Data (App Users):

• Clear Cache (Android):
  1. Go to your device's Settings app.
  2. Tap on Apps or Applications.
  3. Find and tap on CapCut in the list.
  4. Tap on Storage.
  5. Tap on Clear Cache.
• Clear Data (Android - Use with Caution): If clearing cache doesn't work, you can also try Clear Data in the same Storage settings area. Be aware that clearing data might reset some of your CapCut app settings or downloaded resources.
• Reinstall (iOS or if Clearing Data is not Recommended/Available): For iOS or if you prefer not to clear data on Android, uninstalling and reinstalling CapCut can be effective. Delete the CapCut app, restart your device, and then reinstall CapCut from the App Store or Google Play Store.

4. Check for CapCut Updates:

• Update CapCut App or Desktop Version: Ensure you are using the latest version of CapCut. Outdated versions can sometimes have bugs or compatibility issues that cause features to malfunction or network errors to appear.
  • Mobile App (Android/iOS): Check the Google Play Store or Apple App Store for any pending updates for CapCut and install them.
  • Desktop Version: Check for updates within the CapCut desktop application itself (usually in a "Settings" or "Help" menu) or by visiting the official CapCut website and downloading the latest installer.

5. Browser Issues (Web Version Users):

• Use a Compatible Browser: While CapCut web version often works best on Chrome, try using a different browser (like Firefox, Edge, Safari) to see if the issue is browser-specific.
• Clear Browser Cache and Cookies: Clear your browser's cache and cookies. Go to your browser's settings and look for "Privacy" or "Browse Data" to clear cache and cookies for "All time".
• Disable Browser Extensions: Browser extensions can sometimes interfere with web applications. Temporarily disable all browser extensions and then try CapCut web version again.
• Try Incognito/Private Mode: Open a new Incognito or Private Browse window and access CapCut web version in that mode. This runs the browser in a clean state without extensions or cached data, which can help isolate browser-related problems.

6. Check Regional Restrictions:

CapCut may not be fully accessible in certain regions, such as in India. Users in restricted areas often encounter network errors when trying to access specific features. To bypass these restrictions, you can use a Virtual Private Network (VPN) to connect through a region where CapCut is fully operational.

If CapCut is restricted in your region, using a VPN can help you access its features by connecting through a server in a country where the app is available. Ensure you choose a reliable VPN service to maintain a stable connection.

7. Account Issues:

• Log Out and Log Back In: Try logging out of your CapCut account and then logging back in. This can sometimes refresh your account session and resolve temporary account-related glitches.
• Check Account Region/Details: Ensure your CapCut account profile has accurate information, especially your region/country. Inconsistent account information can cause issues with accessing certain features, though it's less likely to be the primary cause of a "network error."

For a video guide on fixing CapCut network errors, you might find this tutorial helpful:

If you have tried all of these steps and are still encountering the "network error" and missing features, it is highly recommended to contact CapCut's technical support team directly at capcut.support@bytedance.com. They can provide more specific assistance based on your account and situation.

When contacting support, be sure to mention:

• You are getting a "network error" message.
• Features like transitions, masking, speed curve are unavailable.
• You have a good internet connection (and mention the speed test results if you ran one).
• The troubleshooting steps you have already tried (from the list above).
• The version of CapCut you are using (mobile or desktop, and the version number if you know it).
• Your device type and operating system (e.g., Android phone, iPhone, Windows 10 PC, etc.).

By systematically working through these steps, you should hopefully pinpoint the cause of the problem and get CapCut working correctly again. Do let us know more details on what you are seeing after trying all the above listed steps.