Fullscreen button not working

Hi,

You are having issue with the fullscreen functionality in CapCut where attempting to enter fullscreen mode causes the video to shift to a corner or display incorrectly.

Here are some steps you can take to address this issue:

1. Update CapCut:

• Check for updates: Make sure you're using the latest version of CapCut. Go to your app store (Apple App Store or Google Play Store) or check for updates within the CapCut desktop application.
• Reinstall the application: If updating doesn't help, try uninstalling and reinstalling CapCut to reset its settings.
• Close CapCut completely and reopen it. This often resolves minor software glitches.
• If restarting CapCut doesn't work, restart your computer or mobile device. This can refresh the system and clear any temporary conflicts.

2. Graphics engine problem

• Sometimes the graphic engine of CapCut can lead to problem. Try deleting specific folders related to CapCut's graphics engine "/user/yourpc/appdata/local/3D Graphic Engine" folder. However, proceed with caution and back up important data before making such changes.
• Screen Resolution: Set your display to its recommended resolution.
• Scaling Settings: Ensure scaling is at 100% to prevent display issues.

3. Modify CapCut Settings:

• Hardware acceleration: Disable hardware acceleration in CapCut's settings, as it can sometimes cause display problems.
• Different video: Try using a different video clip in CapCut. Does the fullscreen button work with other videos, or is the problem only with a specific file? This helps determine if it's a file-specific issue or a general CapCut problem.
• Project settings on Desktop: If you're using the desktop version, check your project settings. Sometimes, incorrect resolution or aspect ratio settings can interfere with fullscreen mode.

4. Clear cache and temporary Files:

• Delete cache: Clearing CapCut's cache can resolve unexpected behavior.
• Remove temporary files: Navigate to your system's temporary files folder and delete unnecessary files.

5. Check Graphics Drivers:

• Update drivers: Outdated or corrupted graphics drivers can cause display issues. Go to the website of your graphics card manufacturer (Nvidia, AMD, or Intel) and download the latest drivers for your system.
• Reinstall drivers: If issues persist, reinstall your graphics drivers.
• Background processes: On your computer, check if any other programs might be interfering with CapCut's display. Close any unnecessary applications running in the background.

6. Use keyboard shortcuts:

• Fullscreen shortcut: Instead of using the on-screen button, press F11 to toggle fullscreen mode.

For a video guide on enabling fullscreen mode in CapCut, you might find this tutorial helpful:

We hope these steps assist you in resolving the fullscreen issue.