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I couldn't login to my capcut account

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Posts: 1
Topic starter
(@Chela Tama Perkasa)
Joined: 3 weeks ago

There's a notification "Frekuensi kunjungan terlalu sering" how did we fix that?


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CapCut Edit
Posts: 949
Admin
(@admin)
Member
Joined: 2 years ago

Hi,

That message is basically CapCut telling you you’re trying too often
“Frekuensi kunjungan terlalu sering” = “Access/login frequency is too high.”

Here’s how to fix it, step by step (do these in order):

1. Stop trying to log in (important)

CapCut rate-limits logins.

  • Wait 15–60 minutes (sometimes up to 24 hours if it was many attempts)

  • Don’t keep retrying during this time or the timer resets

2. Switch your internet connection

This error is often IP-based.

  • Turn Wi-Fi → mobile data (or the opposite)

  • Or restart your router

  • Avoid VPNs for now (VPNs can trigger this faster)

3. Restart + clear CapCut app data

If you are on Android:

  • Settings → Apps → CapCut

  • Storage → Clear cache (not data first)

  • Force stop → reopen

If that doesn’t work:

  • Clear data (you’ll need to log in again)

On iPhone:

  • Delete CapCut → restart phone → reinstall

4. Try a different login method

If you usually log in with:

  • TikTok → try Google / Email

  • Google → try Email
    Sometimes one method is temporarily blocked, not all.

5. Check date & time settings

Sounds random, but it matters:

  • Set Date & Time → Automatic
    Wrong system time can cause repeated auth failures.

6. Last resort: wait it out

If nothing works:

  • The block is likely server-side

  • 24 hours almost always clears it completely

What NOT to do

  • Don’t spam login attempts

  • Don’t switch VPN locations repeatedly

  • Don’t create multiple new accounts quickly

That’s how accounts get flagged harder.

Can you provide a little more information such as below:

  • Android or iPhone?

  • Login method (TikTok, Google, email)

  • About how many times you tried logging in

We will tailor the fix exactly for your case


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