Your video upscaler has not been working for quite some time. Every time I upload a video it just says 'generating' for hours with no result! It does not work.
I had to urgently upscale a video and after doing the process 56 times it worked only ONCE.
Can you please fix this issue as I urgently need this service to work...
Thank you very much. I appreciate your help.
Use CapCut's free video upscaler to witness the power of AI video upscaling. Improve your videos and get 4K resolution without sacrificing any of their quality. CapCut's sophisticated up-sampled 4K algorithms evaluate every frame with an eye toward detail and clarity, creating an amazing visual experience.
There might be some technical issue with the upscaler at this point in time. Make sure to check back after some time. Alternatively, try uploading some other shorter video to see if the upscaler is working properly.
I've tried now a few times your online based upscaling feature. It doesn't work for me.
After the Upscaling Process is finished, it still tells me on the Export Tab "The material is processed. Try again later".
Its the same after waiting for almost 24 Hours. What can I do? I really need this Video Upscaled urgently
Here are some steps you can take to address this issue:
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Check your internet connection:
- Ensure you have a stable and fast internet connection, as CapCut's online upscaler relies on it for processing.
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Verify video format compatibility:
- Confirm that your video is in a supported format, such as MP4. Unsupported formats may cause processing issues.
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Monitor storage space:
- Insufficient storage can hinder the upscaling process. Free up space on your device to ensure smooth operation.
- Other Tips:
- Extremely large video files can take longer to process and might even cause the upscaler to hang. Try with smaller video clips.
- Try upscaling a short, simple video clip. This will help determine if the issue is with a specific video or a general CapCut problem.
- Ensure you are using the latest version of CapCut. Updates often include bug fixes.
- Ensure hardware acceleration is enabled in CapCut's settings.
- Update your graphics drivers to the latest version.
- Monitor your computer's resource usage (CPU, RAM, GPU) using Task Manager (Windows) or Activity Monitor (macOS). If resources are maxed out, it could explain the freezing.
- Close unnecessary background applications that might be consuming resources.
- CapCut's servers might be experiencing temporary issues. Try again later.
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Try an alternative upscaling tool:
- If the issue persists, consider using other AI-based upscaling tools like Aiseesoft Filmai, which offer similar functionalities.
For a video guide on resolving common issues with CapCut's upscaler, you might find this tutorial helpful:
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