I would like to ask about the smart generation. I upload my media on my space and then put the script to video and click on smart generation which is supposed to use my own media based on the script. But when it comes out it is just a black space and no media. Can you fix it please.

 

And also when it auto generates the captions from script to video, there is no way to use the caption templates, it just the basic effects. Can you fix it please.