inquiry: smart generation and caption

Hi,

We understand you are facing two specific issues with CapCut's "Script to Video" feature, specifically concerning the "Smart Generation" using your media and the styling options for auto-generated captions.

We can help you troubleshoot these problems, explain potential reasons why they might be happening, and suggest workarounds.

Issue 1: Smart Generation Using Your Media Results in Black Space

The "Smart Generation" feature will analyze your script and match relevant parts to the media you have uploaded to your CapCut Space. Here's why it might be failing and what you can try:

1. Media Processing/Indexing:

   • Possible Cause: The media you uploaded to your Space might not have been fully processed or indexed by CapCut's system yet. The AI needs to "understand" the content of your videos/images to match them to the script.
   • Troubleshooting:
     • Ensure the media upload is 100% complete in your Space.
     • Wait a little longer after uploading before trying the Smart Generation, especially if you uploaded a lot of media or large files.
     • Try generating the video with only one or two specific clips from your Space selected, along with a very simple script related to those clips, to see if it works on a smaller scale.

2. Media Relevance & Script Specificity:

   • Possible Cause: The AI might be struggling to find any relevant connection between your script's content and the visual content of your uploaded media. If the script is very abstract or the media is visually ambiguous, the matching might fail.
   • Troubleshooting:
     • Review your script. Is it descriptive enough? Does it contain keywords or actions that could reasonably match the visuals in your media?
     • Review your media. Is it clearly related to the theme or specific points in your script?
     • Try a test with a very direct script (e.g., "Show a clip of a dog running") and ensure you have a video of a dog running in your Space.

3. Potential Bug:

   • Possible Cause: This could simply be a bug in the current version of CapCut's Script to Video feature or the Smart Generation algorithm, especially if it used to work or if others are reporting similar issues.
   • Action: Report this issue directly to CapCut developers. Look for a "Feedback" or "Report a Problem" option within the CapCut app. Provide details about your workflow (uploading to Space, using Script to Video, clicking Smart Generation) and the outcome (black screen).

4. Account/Connection Issue:

   • Possible Cause: A temporary glitch with your account syncing or internet connection might prevent the feature from accessing your Space media correctly.
   • Troubleshooting: Log out and log back into your CapCut account. Ensure you have a stable internet connection. Try clearing the app's cache (if on mobile) or using a different browser/clearing browser cache (if on desktop/web).
5. Other fixes to try:

• • Verify Media Compatibility: Ensure that the media files you've uploaded are in supported formats and are not corrupted.​
  • Check Media Placement: Confirm that the uploaded media is correctly linked to the corresponding parts of your script. Misalignment can lead to black spaces.​
  • Update CapCut: Make sure you're using the latest version of CapCut, as updates often fix known bugs and improve performance.​
  • Re-upload Media: Try removing and re-uploading your media files to see if this resolves the issue.​

If the problem persists, consider reaching out to CapCut's technical support team at capcut.support@bytedance.com for further assistance.

Watch this below video for steps regarding AI Script/Text To Video Generation using CapCut:

Issue 2: Cannot Use Caption Templates on Auto-Generated Captions from Script

This is a common limitation observed with the captions generated directly by the "Script to Video" feature.

1. Current Functionality: The captions automatically generated during the "Script to Video" process often default to a very basic style. The primary focus of this step seems to be getting the text content and timing right based on your script, rather than offering extensive styling options upfront. The advanced templates and effects are available when you generate captions manually within the main editor interface after the video clips are already on the timeline.

2. Workaround (Recommended):

   • Let the "Script to Video" feature generate the video and the basic captions based on your script. This ensures the text content and timing are synced.
   • Once the video is generated and appears on your editing timeline, select the auto-generated caption track and delete it.
   • With the video clips now on the timeline, go to the "Text" menu.
   • Select "Auto Captions".
   • Choose the source (from video) and language.
   • Click "Generate".
   • Now, when these new captions are generated within the editor, you should have access to the full range of CapCut's caption templates, styles, fonts, animations, and effects.

3. Manual Adjustment: After generating captions automatically, you may consider manually adjusting the styling to match your desired template.​

4. Use Text Templates Manually: Instead of relying solely on auto-captions, consider adding text manually using the available templates to achieve the desired effect.

5. Feature Request: While the workaround is effective, it's an extra step. You can suggest to CapCut developers (mail ID provided above) that they enhance the "Script to Video" feature to allow selecting caption templates during the initial generation process.

For a video guide on fixing auto-generated captions in CapCut, you might find the following tutorial helpful:

In summary:

• For the black screen issue, try checking media processing, script/media relevance, basic troubleshooting (restarts, updates, connection), and consider reporting it as a potential bug to CapCut developers.
• For the caption templates issue, use the workaround: let Script-to-Video generate basic captions for timing, delete them, then use the main editor's "Auto Captions" feature to regenerate them with full access to templates and styles.

We hope these troubleshooting steps and explanations help you navigate these CapCut features.