My space is not showing, cannot reach my cloud project

Hi,

Not being able to access your "My Space" and cloud projects in CapCut would hinder your workflow. Let us try some troubleshooting steps to see if we can get it working again.

Here are the most common reasons and solutions:

1. Check Your Login Status:

   • Are you logged in? CapCut requires you to be logged into your account (Google, TikTok, Facebook, Email, etc.) to access cloud storage ("My Space"). Look for a profile icon or settings menu to verify you're signed in.
   • Are you logged into the correct account? If you have multiple accounts, double-check that you're signed into the one where your projects are saved.
   • Try logging out and back in: Sometimes, simply signing out and signing back into your CapCut account can refresh the connection and resolve syncing issues.

2. Switch to Your Personal Space:

   • On the CapCut interface, locate the "Space" option near "Brand Kit Free."​

   • Click on "Space" to switch to your personal workspace where your projects are stored.​

   • This approach has helped other users facing similar issues.

3. Verify Your Internet Connection:

   • "My Space" relies on cloud storage, so a stable internet connection (Wi-Fi or cellular data) is essential.
   • Try opening a web browser or another online app on your device to confirm your internet is working correctly. Weak or intermittent connections can prevent CapCut from reaching its servers.

4. Ensure Cloud Synchronization:

   • Verify that your projects are saved to the cloud.

   • Projects stored locally on one device may not appear on another.​

   • Ensure all media files used in your project are accessible on both platforms. ​

5. Restart CapCut:

   • Close the CapCut application completely (don't just minimize it). On mobile, you might need to force close it from the recent apps list.
   • Re-launch CapCut and see if "My Space" appears after it fully loads.

6. Update CapCut:

   • Check if there's an update available for CapCut in your app store (Google Play Store for Android, Apple App Store for iOS) or on the official CapCut website if you're using the desktop version. Running an outdated version can sometimes cause compatibility issues with cloud services.

7. Check CapCut Server Status:

   • Occasionally, CapCut's own servers might experience temporary outages or maintenance. You can try searching online (e.g., "Is CapCut down?" or check CapCut related forums/social media) to see if other users are reporting similar problems. If it's a server issue, you'll likely have to wait for them to fix it.

8. Verify File Accessibility:

   • Ensure that all files used in your project are available on both devices.

   • Missing files can prevent projects from displaying correctly.

9. Try Accessing on a Different Platform:

   • If you're using the mobile app, try logging into the CapCut website (capcut.com) on a computer browser, or vice-versa. If you can see "My Space" on another platform, it might indicate an issue specific to the app or device you were originally using.

10. Clear CapCut Cache:

    • On Mobile: Go to your device's Settings > Apps > CapCut > Storage. You should see an option to "Clear Cache". Avoid "Clear Data" for now, as that might delete local drafts. Clearing the cache can sometimes resolve temporary glitches.
    • On Desktop: Look within CapCut's settings menu for a cache clearing option.
    • On Web: Clear your browser's cache and cookies for the CapCut website.

11. Reinstall CapCut (Last Resort):

    • Warning: Uninstalling CapCut might delete any local projects or drafts that haven't been synced to the cloud. Make sure anything important is backed up or synced if possible before doing this.
    • Uninstall CapCut from your device.
    • Reinstall it from the official app store or website.
    • Log back into your account.

Start with steps 1-6 as they are the most common and least disruptive. If those don't work, proceed down the list. Good luck!