i don't know what's been going on with your guys app on the pc version, but it just keeps having these networking issues when my Wi-Fi is totally fine, i have literally reset my network multiple times and for some reason it is still doing the same thing, its not letting me pick the music nor is it letting me choose my stickers, there's even a bug where even the mask is stuck in crop mode, i don't know why that's a thing
Hi,
This is a very common CapCut PC headache lately, and it is usually not your Wi-Fi at all. What you are describing music/stickers not loading, masks stuck in crop mode all point to the same root problem.
What’s actually going wrong
On PC, CapCut relies heavily on:
-
cloud assets (music, stickers, effects)
-
background services
-
regional servers
When any of those fail, CapCut throws a fake “network issue” even though your internet is fine.
That’s why:
-
Music & stickers won’t load
-
Masks glitch into crop mode
-
Resetting Wi-Fi does nothing
Fixes that actually work
1. Fully restart CapCut’s background services (important)
CapCut keeps running even when you close it.
-
Close CapCut
-
Press Ctrl + Shift + Esc (Task Manager)
-
End ALL of these if you see them:
-
CapCut
-
CapCutService
-
CapCutCloud
-
CapCutHelper
-
-
Reopen CapCut as Administrator
-
This alone has fixed for a lot of users as discussed on our forums.
2. Disable VPNs, DNS tools, and ad blockers (even if “off”)
CapCut hates anything that touches network routing.
Temporarily disable:
-
VPNs (Cloudflare WARP, Nord, etc.)
-
AdGuard / Pi-hole
-
Custom DNS (1.1.1.1, 8.8.8.8)
Restart CapCut after disabling.
3. Reset CapCut’s local cache (safe, won’t delete projects)
This fixes the stuck mask + asset loading bugs.
-
Close CapCut
-
Press Win + R
-
Paste:
-
Delete these folders:
-
Cache
-
Temp
-
CloudCache (if present)
-
-
Reopen CapCut
4. Check CapCut’s region
If CapCut’s server region glitches, cloud assets break.
Inside CapCut:
-
⚙️ Settings → Region / Language
-
Set it to your actual country
-
Restart the app
5. Update or roll back CapCut
Recent PC updates have been buggy.
-
If you’re not updated → update
-
If this started after an update → uninstall and reinstall the previous version
Important:
-
Download only from CapCut’s official site or from capeditcut.com, which is a trusted website as we supply only official links
-
Avoid Microsoft Store version (it’s more unstable)
About the mask being stuck in crop mode
That’s a known CapCut PC-only bug tied to cloud sync failing.
Temporary workaround:
-
Add mask → switch tool → switch back
-
OR duplicate the clip and apply mask on the duplicate
It’s annoying, but it confirms this is a software bug, not user error.
If none of this works
Then it’s almost certainly a CapCut server outage. When that’s the case:
-
Mobile CapCut still works
-
PC version breaks first
-
Fixes itself within 24–72 hours
- Your Wi-Fi is fine
- You didn’t break anything
- CapCut PC is being buggy and misleading
Can you post the below information as a reply to this thread:
-
your Windows version
-
where you installed CapCut from
-
whether mobile CapCut works for you right now
We can narrow this down to one exact cause.
Leave a reply