“No Internet Connection,” Can’t Edit

Hi,

It is unusual to get "No internet connection" error in CapCut when your internet is working perfectly fine for everything else. Read our detailed guide on fixing "No Internet Connection" error in CapCut.

It sounds like you have already tried many of the common troubleshooting steps. Let us explore some other potential reasons and solutions for this persistent problem:

Here's a breakdown of what might be causing this and what you can try:

• It is possible that CapCut's own servers are temporarily experiencing problems. If their servers are down or overloaded, even with your internet working, CapCut won't be able to access online features.
• DNS resolution problems: Your device might be having trouble resolving CapCut's server addresses through your current DNS (Domain Name System) settings.
• Firewall or security software interference: Although less common on phones, it's still possible that a firewall or security app on your device is mistakenly blocking CapCut's access to the internet.
• VPN or proxy conflicts: If you are using a VPN or proxy service, it could be interfering with CapCut's connection. Some VPNs can sometimes cause issues with specific apps.
• App data corruption: Although you reinstalled, there might be some residual corrupted data or settings from the previous installation that are still causing problems.
• In rare cases, there might be an issue specific to your CapCut account that's preventing access to online features.

Troubleshooting Steps to Try:

1. Disable iCloud Private Relay (For iOS Users):

   • Disabling iCloud Private Relay resolves connectivity issues with CapCut. To do this:
     • Go to Settings > [Your Name] > iCloud > Private Relay.
     • Toggle Private Relay off.
   • After making this change, restart CapCut and check if the issue persists.

2. Use a VPN:

   • Connecting through a Virtual Private Network (VPN) can sometimes bypass regional restrictions or connectivity issues.
     • Install a reputable VPN application from your device's app store.
     • Connect to a server in a different region.
     • Open CapCut and see if the error message disappears.

3. Verify Internet Connection Stability and Speed:

   • Even though other apps work, double-check your internet connection speed and stability. Use a speed test website or app to measure your download and upload speeds. A slow or unstable connection can sometimes cause intermittent issues with specific apps.
   • Try switching between Wi-Fi and mobile data (if you have both) to see if one connection works better than the other with CapCut.

4. Check App Permissions:

   • Ensure CapCut has the necessary permissions to access the internet:
     • On Android:
       • Go to Settings > Apps > CapCut > Permissions.
       • Ensure permissions like Network are enabled.
     • On iOS:
       • Go to Settings > CapCut.
       • Ensure Cellular Data is enabled.

5. Try a Different Wi-Fi Network:

   • If possible, try connecting your phone to a completely different Wi-Fi network (e.g., a friend's Wi-Fi, a public hotspot - with caution if using public Wi-Fi). This can help rule out if the issue is related to your home Wi-Fi network specifically.

6. Clear CapCut App Cache and Data:

   • Caution: Clearing app data might delete any projects that are stored only within the app and not backed up elsewhere. Only clear data if you are okay with potentially losing in-app projects or if you are sure they are backed up. Clearing cache is generally safer.
   • Clear Cache (Recommended First): Go to your phone's Settings > Apps > CapCut > Storage > Clear Cache. Then, restart CapCut and see if the issue is resolved.
   • Clear Data (Use with Caution): If clearing cache doesn't work and you are willing to risk in-app projects (or have backups), you can try clearing app data as well (Settings > Apps > CapCut > Storage > Clear Data). This will reset the app to its default state. You will likely need to sign back into your CapCut account after clearing data.

7. Check for CapCut App Updates Again:

   • Even if you recently reinstalled, check the app store (Google Play Store or Apple App Store) again to ensure there isn't an even newer update available. Sometimes updates are rolled out in stages.

8. Temporarily Disable VPN or Proxy (If You Use One):

   • If you are already using a VPN or proxy service on your phone, temporarily disable it and then try using CapCut again. See if this resolves the "No internet connection" error. If it does, the VPN/proxy might be the source of the problem, and you may need to adjust its settings or choose a different server location.

9. Check Device Firewall or Security App Settings:

   • If you have any firewall apps or security/antivirus apps installed on your phone (especially if you are on Android, where these are more common), check their settings. See if CapCut is being blocked or restricted in any way. You might need to add CapCut to an "allow list" or exception list in your security app.

10. Try Using CapCut on a Different Device:

    • If you have another phone, tablet, or computer available, try installing CapCut on that device and signing into your account. See if the online features work on a different device on the same network. This can help determine if the issue is specific to your phone or your CapCut account.

11. Contact CapCut technical support directly:

    • If none of these steps resolve the problem, and you are still consistently getting the "No internet connection" error, it's essential to contact CapCut's technical support team. Write an email to [email protected]. Report the issue to them, detailing all the troubleshooting steps you've already tried. They may have more specific solutions, be aware of a wider issue, or need to investigate your account.

By systematically going through these steps, you should be able to narrow down the cause of the "No internet connection" error in CapCut and hopefully find a solution. It is important to rule out various possibilities, from your own internet connection to potential issues on CapCut's side or within the app itself.

For a video guide on resolving this issue, you might find this tutorial helpful: