Not able to scroll error PLS help

For the capcut ai product photos, I'm not able to scroll down to select the background. There is no scroll button even using the down arrow key on my computer it only works occasionally. Please may you solve this, kind regards

Hi,

It looks like you are experiencing a scrolling issue with the AI background generation tool on the CapCut web app. Since you've tested this on different devices and the problem persists, it could be caused by:

Possible causes & solutions:

1. Browser compatibility issue

   • The first step is to test on completely different browsers (Chrome, Firefox, Safari, Edge). This will quickly tell you if it's a browser-specific problem.
   • Ensure your browser is updated to the latest version. Older versions can have rendering issues.

2. Web app glitch or bug

   • Since scrolling works occasionally, it could be a temporary bug in the web app. Try accessing the tool again after some time.
   • Try refreshing the page (Ctrl + R / Cmd + R).
   • Clear your browser cache and cookies, then restart the browser.
   • While you've tried on different devices, there might be a common factor (like a specific OS or setting) causing the problem. If possible, test on a device with a different operating system (e.g., if you're on Windows, try it on a Mac or a mobile device).

3. Mouse or trackpad issue

   • If you are using a mouse, check if scrolling works on other sites.
   • On a trackpad, try two-finger scrolling or using the keyboard's Page Down key.

4. Zoom & display settings

   • Zooming in or out (Ctrl + +/-) might reveal the missing UI elements.
   • Try resizing your browser window.

5. Inspect developer console for errors

   • Press F12 (or Cmd + Option + I on Mac) to open Developer Tools.
   • Check the "Console" tab for any red error messages.
   • If errors are present, it might indicate a JavaScript or loading issue.
   • A poor or intermittent internet connection can affect how website elements load and function.
6. Extensions and hardware acceleration:
   • Temporarily disable all browser extensions and see if the scrolling works. If it does, re-enable them one by one to identify the problematic extension.
   • Zoom Level: An unusual zoom level can sometimes interfere with scrolling.
     • Reset Zoom: Ensure your browser's zoom level is set to 100%.
   • Disable Hardware Acceleration: Sometimes, hardware acceleration in the browser can cause rendering problems. Disable hardware acceleration in your browser settings and see if that helps.

7. Seek developer support:

   • Report the bug to CapCut: Report the issue directly to CapCut's support team at [email protected]. Provide with:
     • Detailed description: Explain the scrolling problem clearly.
     • Screenshots/screen recordings: Include visuals showing the issue.
     • Browser information: Specify the browser(s) you've tried and their versions.
     • Operating system(s): Mention the operating system(s) of the devices you've tested on.

By systematically going through these steps, you will increase the chances of getting the issue resolved. We hope this helps and let us know if you have any more questions.