Payment Verification for CapCut Annual Subscription

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Mackern Hifi

Topic starter

Jan 27, 2025 3:21 am

(@mackern-hifi)

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Joined: 4 days ago

Dear CapCut Support Team,

I hope this message finds you well.

I am writing to address an issue with my CapCut subscription. On January 14, 2025, I paid for a 1-year subscription in advance via PayPal. Despite this, I have recently noticed that CapCut is requesting additional payment, which is preventing me from accessing essential features and disrupting my work.

Could you kindly verify my payment and unlock my subscription as soon as possible? This situation is causing significant delays in my workflow, and I would greatly appreciate your prompt assistance.

For reference, the payment details are as follows:

Date of Payment: January 14, 2025
Payment Method: PayPal

If you need any further information or documents to resolve this matter, please let me know, and I will provide them immediately.

Thank you for your understanding and swift resolution of this issue.
Mackern Hifi

Topic Tags

Paxmet Pro Version not working

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Posts: 40

CapCut Admin

Admin

Jan 30, 2025 8:31 am

(@admin)

Member

Joined: 12 months ago

If CapCut is asking for additional payment despite your active subscription, follow these steps:

1. Gather Proof of Purchase

PayPal Transaction: Find the confirmation email or check your PayPal account for the payment record.
CapCut Confirmation: Look for any emails from CapCut confirming your subscription purchase.

2. Check Your CapCut Account

Subscription Status: In the CapCut app, go to Settings > Subscription/Membership to see if your subscription is active or expired.

3. Contact CapCut Support

Write an email immediately to [email protected]

Provide them with:
✔ Your CapCut account details (email/username).
✔ A screenshot of your PayPal transaction.
✔ A clear explanation of the issue.

4. If you do not get response from CapCut support system

File a PayPal Dispute: Go to PayPal’s Resolution Center and open a dispute, providing your proof of purchase.

5. Prevent Future Issues

✔ Always screenshot purchase confirmations.
✔ Regularly check your subscription status in the app.

Possible Causes of the Issue

System Glitch – CapCut may not be recognizing your payment.
Account Sync Issue – Ensure your PayPal and CapCut accounts are correctly linked.
Payment Processing Error – The payment may not have fully processed.

By following these steps and staying persistent, you should be able to resolve the issue!