Hi,

It is confusing when an official-looking article seems to contradict both your experience and the information from support.

​CapCut's desktop version has limited support for templates compared to its mobile counterpart. While the mobile app prominently features a "Template" tab, the desktop version may not display this option due to regional restrictions or software limitations. This discrepancy can lead to confusion, especially when official articles suggest template availability across platforms.

Possible Solutions:

1. Update CapCut: Ensure you're using the latest version of CapCut on your desktop. Updates often include new features and bug fixes.​

2. Use CapCut Online: CapCut offers an online video editor that provides access to a variety of templates. You can explore and use templates directly through your browser.​

3. Check Regional Availability: Template features might be restricted in certain regions. Using a VPN to connect through a region where templates are available could potentially grant access. However, be cautious, as this might violate CapCut's terms of service.

4. The "Template" Feature is Primarily Mobile: The dedicated "Template" button and the library of user-generated, trend-based video templates you can easily apply are core features of the CapCut mobile app. This is where the template functionality is most prominent and widely used.

5. Desktop Version Focuses Differently: The CapCut desktop version is generally geared towards more traditional, manual video editing. While it has features like effects, transitions, text styles, and maybe even some pre-set sequences or effect combinations that could be considered "templates" in a broad sense, it typically does not have the same browseable, one-click "Template" library found on mobile.

The Article Might Be Inaccurate or Misleading:

• Outdated Information: The article might be old and refer to a planned feature that never launched or was removed.
• Confusion Between Versions: The article might be poorly written or translated (even though it's on the official site) and incorrectly attribute the mobile template feature to the desktop version. It might even be confusing the desktop app with the online CapCut editor, which sometimes has different features.
• Misinterpretation: The article might use the word "template" differently, referring perhaps to project files or reusable assets within the desktop editor, rather than the specific "Template" Browse feature from mobile. The URL capcut-templates-downloads could even be interpreted as an article about templates and how to download the app, not necessarily templates in the desktop download.
• Support is Likely Correct: When the official support team tells you the feature is "not foreseen" (non è previsto) for the desktop version, that is usually the most current and accurate information regarding the software's capabilities as it currently exists.

For a video guide on addressing the template issue on Windows PCs, you might find the following video helpful:

In summary:

The CapCut article you found is most likely incorrect or misleading regarding the presence of the mobile-style "Template" button and library in the current desktop version. The support team's response aligns with the general understanding and user experience: the rich template ecosystem is primarily a feature of the CapCut mobile app.

You should rely on the mobile app if you specifically want to use that browse-and-apply template functionality. The desktop app is better suited for more detailed, manual editing projects.