Teleprompter script not reflecting changes

Hi,

We understand that CapCut's teleprompter tool not updating your script on your iPhone 13 Pro running iOS 17.4.1. Let us work through some potential solutions to resolve this problem:

Based on your description, it seems like the CapCut app might be holding onto an older version of your teleprompter script, even after you make edits and tap "apply." This kind of issue often points to data caching or a temporary glitch within the app.

1. Check for special characters and formatting:

   • Remove special characters: Ensure your script doesn't contain special characters like colons (:), semicolons (;), or asterisks (*), as these can interfere with the teleprompter's functionality.
   • Adjust paragraph spacing: Avoid extra line breaks or inconsistent spacing, which might prevent the script from updating properly.

2. Clear app cache:

   • Offload the App: Go to Settings > General > iPhone Storage > CapCut and select Offload App. This removes the app but retains its documents and data.
   • Reinstall the App: After offloading, reinstall CapCut from the App Store. This can help clear any cached data causing the issue.

3. Force Close CapCut App (Completely):

   • Don't just swipe the app closed or minimize it. You need to force quit it to ensure it fully restarts.
   • On iPhone: Swipe up from the bottom of the screen (or double-click the Home button on older iPhones) to bring up the app switcher. Then, swipe the CapCut app card upwards to force close it.
   • Wait a few seconds, then relaunch CapCut and try editing your teleprompter script again.

4. Recreate the script:

   • Delete the existing Script: Within CapCut, remove the problematic script.
   • Create a new script: Manually input your script again, ensuring it's free from special characters and unnecessary formatting.

5. Check for cloud sync issues:

   • If you are using CapCut's cloud storage or account sync features, there could be a temporary hiccup in syncing your script changes.
   • Ensure you are logged into your CapCut account within the mobile app.
   • Try logging out of your CapCut account and then logging back in within the app. This can sometimes refresh the account connection and data sync.
   • After logging back in, check the teleprompter script again.

6. Create a new test project with teleprompter:

   • To isolate the issue, try creating a brand new CapCut project and adding a teleprompter script to that new project.
   • Edit the script in the new project and see if the "apply" function works correctly for the new project.
   • If the teleprompter works correctly in a new project, it might indicate that the issue is specific to the original project file itself (perhaps some corruption in that project's data).

7. Check iPhone storage space:

   • Although less likely, ensure your iPhone isn't critically low on storage space. Low storage can sometimes cause unexpected app behavior.
   • Go to Settings > General > iPhone Storage.
   • Make sure you have a reasonable amount of free space available. If you are very low, try freeing up some space (delete unused apps, photos, videos, etc.).

8. Check for app updates:

   • Update CapCut: Even if you've recently updated, verify there's not a newer version available. Developers frequently release patches for issues like this.

9. Contact CapCut support:

   • Report the Issue: If the problem persists, reach out to CapCut's support team at [email protected] for personalized assistance.

When you contact CapCut support, be sure to provide them with:

• Your CapCut app version number (find this in the app settings, usually under "About").
• Your iPhone model (iPhone 13 Pro) and iOS version (17.4.1).
• A clear description of the problem: "Teleprompter script edits do not apply after tapping 'apply'. The app keeps showing an older version of the script."
• The troubleshooting steps you have already tried.

For a video guide on using the teleprompter feature in CapCut, you might find this tutorial helpful. Carefully go through the video and see if you are doing any of the steps incorrectly.

By following these steps, you should be able to resolve the issue with the teleprompter script not updating. If the problem continues, CapCut's support team can provide further assistance.