Unable to purchase Annual Subscription on iPhone

Update: I installed the most recent update released on App Store. I am now getting a new error and still unable to purchase annual subscription

Hi. Try to choose a different payment method or you can try log in other account and purchase annual subscription. I hope that will help you. 

If your CapCut Pro annual subscription on your iPhone 14 Pro keeps failing despite multiple troubleshooting attempts, here are some specific reasons and solutions to explore:

1. Payment method issues

• Check Card Details – Ensure your card number, expiration date, and CVV are entered correctly.
• Sufficient Funds – Make sure your account has enough balance to cover the subscription cost.
• Card Restrictions – Some banks block international, online, or recurring transactions. Contact your bank to confirm.
• Try an Alternative Payment Method – Use a different credit/debit card, PayPal, or Apple ID balance if available.
• Billing Address – Ensure your billing address matches the one on your card statement.

2. Apple ID & app store issues

• Check Apple ID Balance – If using Apple ID funds, ensure you have enough.
• Update Payment Information – Go to Settings > Your Name > Payment & Shipping and verify your payment details.
• Confirm Region Settings – If your Apple ID region doesn’t match your actual location, it may cause issues.
• Restart Your iPhone – Minor App Store glitches can sometimes be resolved with a simple reboot.

3. CapCut-specific issues

• Server Problems – CapCut app might be having downtime. Check after sometime to see if it resolves.
• Account Issues – Try creating a new CapCut account with a different email to see if the issue is account-related.

4. Network connectivity issues

• Ensure a Stable Connection – Switch between Wi-Fi and cellular data or try a different network.

5. Contact Support

• Apple Support – If the issue is related to App Store billing, reach out to Apple Support.
• CapCut Support – Contact CapCut's customer support at [email protected] and provide details of the issue and previous troubleshooting steps taken

6. Try again after sometime

• If the issue persists, wait a few hours and try again—temporary glitches can sometimes resolve themselves.

Since you have already covered basic troubleshooting, the issue is likely payment-related or linked to your Apple ID or CapCut account. Contact Apple and CapCut support for further assistance in pinpointing the exact cause.