Voice Julie disappeared from Magic-tools/text-to-speech

Hi,

Here are a few potential reasons why Voice Julie might no longer be available in CapCut's text-to-speech tool and some things you can try:

Possible Reasons for Disappearance:

• Voice Library Updates: CapCut might have updated their text-to-speech voice library. Sometimes, voices are added, removed, or renamed during these updates.
• Licensing Issues: The license agreement for "Voice Julie" might have expired or changed, leading to its removal.
• Regional Availability: It's possible that "Voice Julie" was only available in certain regions, and your current location or a change in your account settings might have affected its availability.
• Technical Issues: There could be a temporary technical glitch on CapCut's end that is causing the voice to not appear.
• Renaming: While less likely if it was in your favorites, the voice might have been renamed.

Troubleshooting Steps You Can Try:

1. Refresh the Page/App: Sometimes, a simple refresh can resolve temporary glitches. Close the text-to-speech tool and reopen it, or refresh the web page. If you're using the CapCut app, try closing and restarting the app.
2. Check Other Voice Categories: Even though it was in your favorites, browse through the different voice categories (like "Standard," "AI Voices," etc.) to see if "Julie" might have been moved to a different section or if a similar-sounding voice is available under a different name. Navigate to the text-to-speech section and review the available voices to see if 'Julie' has been reintroduced or replaced with a similar option.
3. Clear Cache (if using the app): If you're using the CapCut mobile app, try clearing the app's cache in your device's settings. This can sometimes resolve issues caused by outdated data.
4. Try a Different Device/Browser: If you're using the web version, try accessing the text-to-speech tool from a different web browser or computer. If you're using the app, try on a different mobile device if possible. This can help determine if the issue is specific to your current setup.
5. Check CapCut's Official Announcements/Updates: CapCut announces updates or changes to their features on their social media channels or within the app itself. Check if there have been any recent announcements regarding the text-to-speech tool.
6. Contact CapCut Technical Support: If none of the above steps work, the best course of action is to directly contact CapCut's support team. 

   • Open CapCut and go to 'Settings'.​

   • Tap on 'Feedback' or 'Support'.​

   • Describe the issue and submit your feedback.

They will have the most accurate information about the availability of specific voices and can provide further assistance. 

When you contact support, be sure to mention that "Voice Julie" was previously available and even in your favorites, but has now disappeared. This will give them more context to help you.

If you're still unable to access the 'Julie' voice, you might consider exploring alternative text-to-speech tools that offer a variety of voice options:

• LOVO.AI
  An AI voice generator with over 500 voices in 100 languages, suitable for various video editing needs.
• Speechify
  Offers a range of AI voices and integrates seamlessly with video editing tools, providing customizable voiceovers.
• HitPaw VoicePea
  Provides realistic AI voices with customizable pitch, speed, and tone, enhancing video content effectively.

These tools can serve as alternatives if specific voices are unavailable in CapCut.

We hope one of these steps helps you find a suitable alternative or get "Voice Julie" back.