Why am I getting “Purchased” Template, after I already purchased CapCut Pro?

Hi,

It is surprising to see "Purchased" templates when you already have CapCut Pro. It is unlikely you are being charged extra for templates on top of your Pro subscription, but let us clarify:

• CapCut Pro is supposed to give you access to all templates, including Pro templates, without additional charges. It is possible the "Purchased" label is just how CapCut marks templates that are available to Pro users.
• It is less likely, but there's a small chance CapCut might have some templates that are not included even with Pro and require a separate, one-time purchase. 
• Some templates might be created by third-party designers who set individual prices, separate from CapCut's offerings.
• Occasionally, new premium content may be introduced that is not immediately included in the existing subscription.
• The "Purchased" label might be a general term CapCut uses for templates you have access to, regardless of whether it's through Pro or a separate purchase. It might not literally mean you bought each template individually.
• It is possible you're seeing this label due to a temporary bug in the CapCut app.

To get to the bottom of this:

1. Check Template Access with Pro: Try using a few different templates labeled "Purchased". If you can use them without any further payment prompts, it is highly likely they are included in your Pro subscription, and the label is just a way of marking accessible templates.
2. Look for payment prompts: When you select a "Purchased" template, carefully watch for any payment prompts or requests to buy the template individually. If you don't see any, it reinforces the idea that they are part of Pro.
3. Review your CapCut account/subscription: Within the CapCut app, look for your account settings or subscription details. This area might clarify what your Pro subscription includes and if there are any separate template purchases.
4. Ensure your CapCut Pro subscription is active and associated with the correct account. Ensure you are logged into the same account across all devices. Subscribing on one device should grant access on others when using the same account.
5. Contact CapCut developer support: If you are still unsure or concerned about potential extra charges, the best step is to contact CapCut's developer support directly at [email protected]. They can explain the "Purchased" template label and confirm whether you are being charged correctly with your Pro subscription.

Subscribing to CapCut Pro unlocks the following advanced features, including:

• Access to exclusive effects, filters, and transitions.
• Enhanced editing tools.
• Removal of watermarks.
• Increased cloud storage.

These features are designed to provide a more comprehensive editing experience. If you have recently purchased PRO (as you have mentioned), sometimes, there might be a slight delay in activating Pro features after subscribing. So wait for sometime and check again if you are able to access the templates.

It is improbable that you are being charged extra for templates if you have CapCut Pro. The "Purchased" label is more likely just indicating templates you can access with your subscription. 

If you are still unsatisfied you can check this post to see how to cancel subscription and seek a refund.