CapCut gets frozen at 99% everytime while trying to export

Export in Segments: If exporting the entire project at once causes issues, try exporting it in smaller segments. This approach can help identify problematic sections and reduce the load on your system.

Hi,

There can be many challenges leading to export freeze at 99%, especially after putting in the effort to edit your VOD. Let's try to figure out what might be going on. Here is a breakdown of potential causes and some troubleshooting steps you can try. Since you are having trouble even uninstalling, we'll start there.

Addressing the Uninstall Issue:

The fact that CapCut is freezing even while trying to uninstall suggests a more significant issue. Here's what you can try:

1. Force Quit the Application:

   • Windows: Press Ctrl + Shift + Esc to open Task Manager. Find CapCut in the "Processes" tab, select it, and click "End task". Do the same for any related background processes.
   • Mac: Press Command + Option + Esc to open the Force Quit Applications window. Select CapCut and click "Force Quit".

2. Restart Your Computer: A simple restart can often resolve temporary glitches and allow the uninstaller to run properly.

3. Run the Uninstaller as Administrator (Windows): Right-click on the uninstaller file (if you have it saved) and select "Run as administrator". This can give the uninstaller the necessary permissions to complete the process.

4. Use the Program Install and Uninstall Troubleshooter (Windows): Microsoft provides a tool that can help fix issues that prevent programs from being uninstalled. You can find it by searching for "Program Install and Uninstall Troubleshooter" on the Microsoft support website.

5. Manual Uninstall (Advanced - Use with Caution): If the above steps fail, you might need to manually remove CapCut's files and registry entries. This is an advanced step and can cause system instability if done incorrectly. Look for CapCut's installation directory (usually in Program Files or Program Files (x86)) and delete it. Then, use the Registry Editor (search for "regedit" in the Start Menu) to find and delete registry keys related to CapCut. Back up your registry before making any changes.

Once you've successfully uninstalled CapCut, here's what to do next:

1. Restart Your Computer Again: This ensures any lingering files or processes are cleared.

2. Download and Install the Latest Version: Go to the official website of CapCut and download the newest version. Sometimes, the issue is with a specific version, and an update can fix it.

3. Try Exporting Again (with a very short clip first): After reinstalling, try exporting that same 30-second clip again to see if the issue persists. This helps isolate whether the problem is with CapCut installation itself or with your larger project.

If the issue continues even after a fresh install, here are some other potential causes and solutions:

• System Resources (RAM, CPU, Disk Space): Even though your edited video is shorter, the export process can be very demanding on your system.

  • Check Resource Usage: While exporting (if it gets that far), open your Task Manager (Windows) or Activity Monitor (Mac) to see if your CPU, RAM, or disk usage is hitting 100%. If so, your system might be struggling to handle the final stages of the export.
  • Close Unnecessary Applications: Make sure all other programs are closed while you're exporting to free up resources.
  • Free Up Disk Space: Ensure you have plenty of free space on the drive where you are exporting the video to. The final exported file can sometimes be larger temporarily during the export process.

• Codec Issues: The specific video and audio codecs you are using in your project and the export settings you've chosen might be causing a conflict or issue.

  • Try Different Export Settings: Experiment with different export presets or manually adjust the video and audio codecs, bitrate, and format. A common and generally reliable format is H.264 for video and AAC for audio in an MP4 container.
  • Render Files: CapCut allows you to render parts of your timeline before exporting. This can sometimes help smooth out the final export process.

• Project Corruption: Although you mentioned a short clip also failing, there's a slight chance your main project file has some form of corruption.

  • Try Importing Your Edited Sequence into a New Project: Create a new project and then import your edited sequence into it. Then try exporting from the new project.

• Hardware Issues (Less Likely, but Possible): While less common, issues with your hard drive or other hardware could potentially cause problems during intensive tasks like video exporting.

  • Check Your Hard Drive Health: You can use built-in tools (like Check Disk on Windows) or third-party software to check the health of your hard drive.

• Background Processes Interfering: Sometimes, other software running in the background can interfere with the export process.

  • Perform a Clean Boot: A clean boot starts your computer with a minimal set of drivers and startup programs, which can help identify if a background program is causing the issue. You can find instructions on how to perform a clean boot for your operating system online.

• Change Export Destination: Avoid exporting your video to external drives or cloud-synced folders (e.g., Dropbox, Google Drive). Instead, export directly to an internal drive with ample free space. Exporting to cloud directories can cause issues during the export process.

• Check Export Settings: Disable options like "Render at Maximum Depth," "Use Maximum Render Quality," and "Network Optimization" in your export settings. These features can sometimes cause the export process to hang. 

• Clear Media Cache: Over time, media cache files can become corrupted and cause export issues. Clearing these files can resolve such problems. In CapCut, navigate to the media cache settings and delete the cache files.

• Simplify the Timeline: Complex edits, especially those involving overlays, transitions, or effects, can strain the rendering process. Try exporting a simpler version of your project to identify if a specific element is causing the freeze.

Tips for Editing and Exporting:

• Work with Proxies: If you're working with high-resolution footage, creating lower-resolution proxy files can significantly improve editing performance and potentially reduce export issues.
• Save Frequently: This is always a good practice to prevent losing your work in case of crashes or errors.
• Keep CapCut Updated: Make sure you are using the latest stable version of CapCut.

Start with the uninstall/reinstall process and then systematically work through the other potential causes.

Watch the below video to get an idea of how to solve export issues in CapCut: