Hi.
One of the video I was working on completely disappeared from my workspace, it is really important for my work to find it back. Could you help please?
Hi,
It is quite mysterious how you can lose a project which you were working on. Looks like accidentally you deleted the project. Read our detailed guide on how to recover a lost project in CapCut.
Here are some steps and suggestions that may help you recover your missing video project in CapCut:
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Check the “Recent” or “Projects” List:
Sometimes the project may still be listed in your workspace’s “Recent” projects or “My Projects” section. Make sure to scroll through all folders or views in your workspace. -
Look for Auto‑Saved or Backup Files:
CapCut auto‑saves your work in progress. Check if there is a temporary or auto‑saved version stored locally on your PC. In some cases, projects are saved in a hidden folder or in the application’s designated storage directory. If you’re on Windows, try looking in the “Documents” or “AppData” folders (you might need to enable viewing hidden files and admin access to do that). -
Search Within the App:
Use the search feature in CapCut’s workspace to type part of your project’s name or keywords that were in the project. Sometimes the project might be filtered out or accidentally moved to another folder. -
Log Out and Log In Again:
There are instances when a simple refresh of your account can bring back projects that were only temporarily hidden due to a glitch. Try logging out, then logging back in, and check your workspace again. -
Check for Recent Updates or Known Issues:
Occasionally, projects can disappear because of a bug in the current version of the app. This will be fixed in the latest issues. Therefore, make sure to update CapCut to the latest version. -
Contact CapCut Support:
If you still cannot locate your project, the next best step is to reach out directly to CapCut’s support team. Provide with details such as the project name, when you last saw it, and your account information. You can also directly email at: capcut.support@bytedance.com
Several CapCut users have faced similar issues in the past and have often recovered their work by following these troubleshooting steps. While there isn’t a guaranteed fix, it’s worth trying each step in case your project was hidden or not fully loaded due to a temporary glitch.
I hope one of these suggestions helps you recover your work. If you need further assistance, please let me know.
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