CapCut Admin
CapCut Admin
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Joined: Feb 15, 2024
Last seen: Apr 9, 2025
Topics: 0 / Replies: 326
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RE: Problems Template in desktop version

Hi, It is confusing when an official-looking article seems to contradict both your experience and the information from support. ​CapCut's desktop ...

15 hours ago
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RE: How can I create the same style captions?

Hi, We see the style you are aiming for in the image. You want a solid block of text, several lines long, that acts as a single unit you can place a...

15 hours ago
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RE: Payment Method for Capcut Pro

Hi, This is a common challenge when company purchasing policies meet consumer-focused subscription models. Based on standard practices for CapCut ...

16 hours ago
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RE: cc for android ... Copy/paste an asset's formatting

Hi, Based on the current features of CapCut for Android, there isn't a direct, single "Copy Formatting" or "Paste Attributes" function that works ex...

16 hours ago
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RE: Files do not have imported media

Hi, We understand you are having issues with missing imported media in your draft files when transferring projects between computers, and difficulti...

16 hours ago
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RE: I want to subscribe but there is always an error

Hi, You are unable to subscribe to CapCut Pro and are getting stuck with a "Check result" message after trying both credit card and PayPal. The imag...

2 days ago
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RE: Capcut video edit stutters after export

Hi, Stuttering or freezing video after export, especially when the audio plays fine, is a common issue in video editing. Since it happens specifical...

2 days ago
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RE: Missed Capcut Update.

Hi, Usually, you don't need to find a specific past update file. When you update CapCut, you get the latest available version, which includes all th...

2 days ago
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RE: Capcut preview screen went black, cannot run progress bar

Hi, A black preview screen in CapCut, especially when the playback controls aren't working, usually points to a few common issues. Even though you u...

2 days ago
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RE: How do i move all captions bar all at once instead of 1 by 1?

Hi, This is a common issue when inserting content at the beginning of a timeline after elements like captions have already been placed. Here’s how y...

2 days ago
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RE: working together in one space

Hi, We understand what you are trying to achieve – true real-time, cloud-based collaboration directly within a CapCut Space, similar to how Google D...

2 days ago
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RE: Can't access to Pro feature

Hi, The screenshot confirms that Google Play knows you are already subscribed to CapCut's Monthly Subscription. This usually means the issue is with...

2 days ago
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RE: Can't apply AI Effect on 4s video

Hi, It is very surprising, especially since you have a Pro subscription and it was working before. Getting stuck at 89% repeatedly usually points to...

2 days ago
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RE: Editing not working

Hi, This behavior, where clips automatically shuffle to close gaps (ripple delete) and allow inserting between clips, is a core function of CapCut's...

2 days ago
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RE: Voice recording has an echo effect

Hi, Let us troubleshoot this echo issue in CapCut on your new laptop. Since it worked on your old one and you have already checked the main CapCut s...

2 days ago
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