CapCut Admin
CapCut Admin
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Joined: Feb 15, 2024
Last seen: Mar 12, 2025
Topics: 0 / Replies: 250
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RE: Exporting videos with auto captions - PRO version

Hi, Based on your query, it looks like a glitch where the auto‑generated captions aren’t dynamically syncing with the audio after export—even though...

1 month ago
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RE: Image and Video quality

Hi, If you are facing image and video quality issues in CapCut, it’s likely due to import compression, incorrect export settings, or codec incompati...

1 month ago
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RE: Increased file volume after export

Hi, It seems you are experiencing issues with large file sizes and lengthy export times in CapCut for Windows 10. This becomes a common issue especi...

1 month ago
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RE: My CapCut Pro doesn't show bubble options anymore.

Hi, Sometimes certain text features like the "bubble" option, might be inaccessible or would have been relocated within the CapCut app's interface b...

1 month ago
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RE: Lost CapCut drafts

We are really sorry to hear that your projects have disappeared all of a sudden, especially after investing so much time and effort. Unfortunately, ...

1 month ago
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RE: Does not import subtitles

Here are some suggestions that may help resolve them: Issue regarding missing subtitles on export:Even though you see the auto-generated subtitles i...

1 month ago
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RE: One of the videos I was editing dissapeared from my work space

Hi, It is quite mysterious how you can lose a project which you were working on. Looks like accidentally you deleted the project. Read our detailed ...

1 month ago
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RE: Caption templates pro not showing as pro

Hi, This is a known issue which have been reported recently on the CapCut Windows app. Even though the caption templates (such as Verbatim Color II ...

1 month ago
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RE: Cap Cat is not working

Hi, The newer version of the CapCut PC program now demands more from your system than it used to be before. Although your device once ran the progra...

1 month ago
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RE: Capcut Pro Standard Version issue

Hi, It sounds like you purchased subscription for the standard tier of CapCut premium even though you wanted the Pro version. CapCut has recently ch...

1 month ago
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RE: Capcut storage

Hi, If you have CapCut PRO membership then you will get 100GB free cloud storage. Since you are encountering not enough storage problem then it is m...

1 month ago
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RE: Paid for CapCut PRO annual membership while app is showing monthly subscription

This is an issue of subscription mismatch when you paid for an annual subscription and CapCut is showing a monthly plan or an impending expiration. Be...

1 month ago
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RE: Despite having a stable internet connection, the app displays a "No Internet Connection" message

CapCut saying "No Internet Connection" is a common issue. You can read our detailed guide here. Since you've already tried basic troubleshooting, le...

1 month ago
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RE: Login en celular de cuenta pro con id de apple

Estás enfrentando un problema común con las suscripciones de aplicaciones: no siempre se transfieren fácilmente entre plataformas como Apple y Android...

1 month ago
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RE: Motion tracking feature

Hi, CapCut has made great progress with its motion tracking feature, and it's easier than ever to use. Here's how you can add motion tracking for fa...

1 month ago
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