CapCut Admin
CapCut Admin
@admin
Admin
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Joined: Feb 15, 2024
Last seen: Mar 9, 2025
Topics: 0 / Replies: 240
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RE: My File has dissapeared

Hi, It is concerning that your video disappeared after logging into CapCut, especially after you put in the work to create your podcast video withou...

4 days ago
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RE: Fade in missing

Hi, It is interesting that you are not seeing the Fade In option in the latest CapCut version. Let us investigate why this might be happening. Bas...

4 days ago
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RE: Central place to store capcut edits/videos when using different machines

Hi, You are aiming for a smooth workflow between your Mac Mini and MacBook Pro when working on CapCut videos, and file syncing isn't working as expe...

4 days ago
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RE: I cant get a pro subscription

Hi, It is understandable that you are encountering issues subscribing to CapCut Pro in Beijing, even with a VPN. CapCut's availability and functiona...

4 days ago
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RE: Captions

Hi, It seems like you are experiencing captioning feature in CapCut, and it is surprising when a feature you relied on seems to disappear. Let us ex...

4 days ago
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RE: Deleted audio still playing.

Hi, That is a very strange issue. It sounds like you have taken the obvious steps to remove the audio, but it's still persisting. Let us troubleshoo...

4 days ago
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RE: Security Notice: The current version of the app is not secure. Download the latest version in official app stores.

Hi, That "Security Notice" error message in CapCut is very surprising, especially since it is directing you to a link that doesn't seem legitimate. ...

5 days ago
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RE: Web Platform Lag

Hi, It is great to hear you are enjoying the paid features of CapCut. Let us troubleshoot this lag issue you are facing on your MacBook Pro 2013 usi...

5 days ago
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RE: Applying to be a creator

Hi, It is understandable that you are waiting to hear back about your CapCut creator application. Due to large volumes of applications, there might ...

5 days ago
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RE: Stuck video playback and High CPU usage

Hi, It is quite surprising that your CapCut has stopped working. Let us address both your technical problem and your refund request. Possible caus...

5 days ago
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RE: Capcut not registering Pro subscription

@leswoyer Sorry to hear about this. But you will need to connect with CapCut support team at [email protected] or commercepro.support@capcu...

5 days ago
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RE: Auto Lyrics templates

Hi, It is definitely puzzling that your auto-lyrics templates have disappeared, especially since you found them useful and your friend still has the...

5 days ago
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RE: payment made, subscription not renewed

Hi, It is surprising why CapCut is not recognising your renewal. Here are a few possible reasons why your CapCut Pro subscription might not be updat...

5 days ago
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RE: Customized AI avatar

Hi, Try the following options and see if any works for you. Then let us know in this forum for further debugging. Let's start: Video Format or ...

5 days ago
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RE: Custom Voices "Done" Button Not Working

Hi, You seem to be running into trouble with the "Custom Voice" AI feature in CapCut, especially after going through the effort of creating a voice....

6 days ago
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